There is a benefit to being transparent with your team. When you share with your team then they feel more engaged and they also feel more trusted, but how far should you go with transparency of the business?

Sandy Pardue fills us in on what we should share with our teams, what should specific team members know and focus on, and what we should ALWAYS keep private.

We also discuss how to set good supply numbers, production/ collection numbers, payroll percentages, and what each position/ team member should be tracking.

Have you ever wondered what your team really thinks of you as a leader? If not, you should.

Sandy Pardue talks to us exactly how we can become a better leader for our employees.

She also lets us know how we can become friends with our team members but still keep that high level of respect that you need.

We also discuss what should we do if you are short staffed and you decide to delegate even MORE responsibilities to a team member, how you should delegate this and what you can do for the team member so that they don't burn out.

Not every single re-care appointment will show up exactly when they are supposed to. This sucks because it also leads you to try and market more for new patients. So step back a bit and build a system to improve your reactivation process.

In this episode Sandy Pardue gives us a proven system that will drastically improve your reactivation process.

Two things you want to do:

1. Look right now at your analytics/ software and see how many existing patients in your practice need a cleaning... today!

2. Listen to the podcast to hear what number 2 is (;

This is a proven system that will bring back 9-19% of existing patients who need a cleaning or more!

It’s a perfect time to reset your practice management style. Remember that nothing stays the same, so you shouldn't either.

Here are the 12 Best Practices Sandy discusses with detail:

1. Look back at 2021 and review it. What worked well and what didn’t work.
2. Keep score.
3. Sharpen your skills. Take CE. Implement it. 
4. Zest up your office. Redo your office, but take a look at your office with a fresh view point.
5. Become a better leader. Earn respect from their team and make sure your being honest and ethical. Appear strong even on bad days. Don’t gossip. Never tell a lie. Systems allow you to delegate. Delegate means organization.
6. Manage time better. 168 hours each week. Keep a log during the day and see where the problems are.
7. Improving patient retention.
8. Manage your team daily. They should always be learning. Define duties.
9. Have morning huddles.
10. Improving communication within the team. People are more likely to tell the truth when you put things in writing
11. Put some marketing actions in place.
12. Scheduling more efficiently. Put someone in charge of the schedule.