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Dental Drill Bits with Sandy Pardue

Sandy Pardue of Classic Practice Resources discusses the issues facing the dental practice owner of today. This podcast show features the movers and shakers of the dental industry changing the shape of how we do business. Sandy is an energetic and highly competent lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 35 years of “hands on” experience in the dental field. In addition to being a practice developer, Sandy has presented workshops to dental teams at major dental conferences across the country. DENTISTRY TODAY magazine has named her a Leader in Consulting every year for over a decade. Sandy is a regular contributor on Dentaltown.com message boards and has been a featured writer for DENTALTOWN Magazine and DENTISTRY TODAY Magazine and blog.
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Now displaying: September, 2022
Sep 29, 2022

Nowadays there are lots of consultants out there. Specific consultants and consultants who try to cover everything under the sun. However, what is the ultimate goal of a consultant? In this episode Sandy gives us insight on this and what we MUST look out for, when it comes to bringing on a consultant.

 

Sandy tells us what questions we should ask before hiring the consultant, what their goal should be, how much productions should be going up, how the team should feel, what road-bumps the consultant may face, how can you tell you are getting a “cookie cutter” consultant, and what data they should have.

 

A consultant's goal is not to be hired and work for the practice forever, it's to work with the practice until the owner (and team) is completely satisfied with the results. Listen into this episode if you have EVER thought about hiring a practice management consultant.

Sep 22, 2022

“Quiet quitting” is nothing new, it just has a name now. According to a recent study: “Quiet Quitters” make up 50% of the US workforce! 32% are disengaged employees and 18% are the type of employees that go on social media and trash talk or display how they hate their employer. Why does “quiet quitting'' happen?

 

In this episode Sandy lets us know how we can identify these "quiet quitters" and what you should look for before it’s too late. These types of employees will kill your productivity and also drag down your team culture and ultimately hinder your growth. 

 

As you’re listening to this episode you may start to identify that you MAY have a “quiet quitter”. So listen to this episode to see how you can handle any “quiet quitting” situation.

Sep 15, 2022

Confirming appointments is one of the most important things that a scheduler does every single day. Confirming, when done the right way, assures the schedule will stay intact. 

 

In this episode Sandy breaks down the mistakes we tend to make when we “think” we have confirmed an appointment but in reality, we have not. A lot of the time we tend to send a text or reminder, but the reality is this is doing nothing most of the time. 

 

Listen in as we discuss the proper systems and protocols to truly confirm an appointment for a better schedule and a productive day.

Sep 8, 2022

Sandy was doing a mystery call for a practice and noticed a major issue… the practice didn’t answer her phone call… that’s how this episode came up!

 

There’s two main things we need to do if we want more new patients in our office.

 

  1. Make sure there are absolutely NO barriers blocking the new patient from reaching you over the phone.
  2. Make sure you take away every single barrier that’s stopping the new patient from walking through your door!

 

In this episode Sandy tells us ways we can improve and elevate our phone skills to ensure that these new patients are not only scheduling, but walking through your door and accepting treatment.

Sep 1, 2022

You know that one person who's always missing days, calling in, or maybe they save up time off and leave for a long time. Welp, there’s procedures and systems to prevent that and actually improve all of your employees' attendance! 

 

In this episode Sandy gives us 5 major steps that will improve attendance and help motivate employees to not miss a day!

  1. Sit down with your team and talk about your core values. 
  2. Create an attendance policy. 
  3. Track when people miss work. 
  4. Address these no-shows or last minute cancellations immediately!
  5. Reward good behavior. 

Listen in as we dive deeper into each of these steps and provide a game plan!

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