There’s a shocking statistic that Sandy mentions in this episode which is: 1.6 million people are changing dentists and 25%-50% patients are lost over a 5 year period. This means we MUST work on our attrition, retaining these patients!
In this episode Sandy tells us the 3 main reasons why we lose patients and how we can stop making these major mistakes. She also gives us a system on what our team should do to make sure our attrition rate is good. We also discuss and talk about scripts on what we should ask our patients to make sure their experience is always above and beyond!
You know what? You shouldn’t even call them “performance reviews” anymore! In this episode Sandy lets us know exactly what we should do with the “one on one” meetings we have with our team members. Meeting one on one with team members is always a good thing.
Sandy tells us how we should call them a “one on one” and bring the employee’s:
She breaks each one of these things down and dives into specifics on how we should handle every point. Another good thing to keep in mind is we should never tie “one on ones” or performance reviews with raises! Listen to this episode to understand why!
If you haven’t heard “How to Handle “Inter-Office wars” which was the episode before this one, please go do so! It got so much feedback! Because of all the questions we received, Sandy decided to answer those questions and do a part two!
The 2 most popular things that people contacted Sandy after the previous episode was:
In this episode Sandy dives deeper on these two scenarios and also shows you how to handle them from an employee perspective and a practice owner's perspective.
Are you experiencing gossip, negativity, conflicts between your team, dishonesty, and employees always shifting the blame to other employees? This episode will help!
20% of all workers are unhappy with their jobs! This means that 80% are trying to get along with their workers and the other 20% are sabotaging that relationship! A lot of this dissatisfaction doesn’t have to do with the job itself, but it’s with the worker’s attitudes.
One thing Sandy has observed over the decades of handling employee conflicts and “inter-office wars” is that the more organized a practice is, the more the agreements that are in place, the less “inter-office wars” happen! In this episode Sandy gives us the definition of what “inter-office wars” means, how this is occurring in many offices today (either the front office doesn't get along with the back office, or someone on the team keeps gossiping about another team member, etc.) and she tells us exactly how to handle it!