If you’ve followed a recipe before, then you’ve followed a system. In this episode Sandy gives you the recipes to make sure you have a successful practice BEFORE you open your doors to the public. There are about 42 systems every single practice needs to have in place and Sandy discusses and dives deeper into each of them.

Now just having these systems is not enough, Sandy discusses how being consistent with them is crucial for success. Consistent action gives you predictability. These are the systems that her 2 million dollar solo practice’s implement and practice consistently. She discusses the systems we tend to leave out and the systems we make major mistakes on as well.

When does a day need to be saved?

When you’re not meeting your daily goals (which you should set daily goals). You can determine if you’re reaching your goal or not by mid-day. If you notice around the middle of the day, that you are behind or REAL far behind with your daily goals, then this episode will help you to apply strategies to reach those goals!

Sandy lets us know how there are so many missed opportunities because we are not looking or listening. Therefore she gives us 5 specific opportunities we need to look for (which you WILL find during the day) that will push you and your team through the finish line! From this point on, there shouldn’t be a reason for your team to not reach their daily goals.

In this episode we take on questions that you (our listeners) have for us! 

We answer these specific questions:

"What is the best way to prevent hygiene no shows?"

Is your A/R out of order?! Have you ever overcharged a patient for treatment, perhaps their insurance company covered for more than what was initially stated, so now your patient has credit? What do you do with that credit? Some practices let that credit accumulate. Some may even feel like they can keep it. You can’t and Sandy let’s us know why.

This is a hidden topic that not many practice owners talk about, but exists and can really set you back if you are not careful. Therefore it must be addressed! This is especially helpful if you are looking to buy or acquire a practice. Make sure you check the A/R reports and see if there are any patient credits.

In this episode Sandy gives us a system on how to minimize patient refunds. She also lets us know how to slowly start chipping away at it (if we have accumulated a large sum of patient credit). We discuss the script you must tell the patient, how to handle these situations, and who to let know in the practice and who should NOT be aware in your team.

Confirming patients for their appointment is one of the most important things your front office can do. It’s not an afterthought and it’s definitely not something you just call and wing. You need a recipe for this. Systems are a recipe.

When it comes to patient confirmations, it’s all about having good control.You need to decide how protocols should be approached and then analyze and see that your protocol/ system is producing the best results. So this leads to the ultimate question: is your confirmation process producing the best results?

In this episode Sandy breaks down this process and creates a system for us that has 7 main points, so this is going to be an episode where you really want to take notes! She also lets us know some bonus points and verbage we need to have when writing confirmations, texting confirmations, and calling for confirmations.

The hardest part of practice ownership is the relationships, the people in our practice. In this episode Sandy helps us to understand and know how we can master these relationships.

There’s a few basic steps that most practice owners and people in general tend to overlook. One of the first steps is to hire the right people, acknowledge our employees when they do something good, recognize when things are not going well, and then learn to quickly handle the situation by confronting the person. This is just part of one step!

This means that systems and protocols must be in place, in order to  handle and create better relationships with people in your practice. We dive into more of this in this episode and reveal more steps with detail and instructions on how to implement them.

Sometimes new practice owners want to outsource insurance verification, billing, phones, and more… but is it really necessary?

In this episode Sandy Pardue lets us know the exact math and patients you must have in order to officially outsource or become more efficient in your practice. First, every single practice owner needs to know their overhead and understand that your “team” overhead is your largest percentage. Most practices get in trouble when they overpay their people/ team. This could happen due to outsourcing inappropriately. 

We discuss the only absolute times you MUST outsource, what would be ridiculous to outsource, and what needs to always stay in-house and how to make it all happen.

What if you are extremely fed up with an employee and you’re thinking “that’s it! I’m going to fire this person”. How should you do it? When is the best time and day to do this? Who should be there? What should you say?

In this episode Sandy breaks down the important steps you need to take before, during, and after firing an individual in your team who just isn’t performing the way you need them to. Something you MUST understand is that the individual you are intending to fire should NEVER be shocked or surprised that they are being let go. Sandy dives deeper on this and explains how “write-ups” prime you to fire someone which becomes easier to do in the long run.

We discuss specific examples and talk about tools you can utilize to help you with all of this.

If you’re not feeling the effects of inflation now, you will be in a couple of months! Save this episode because it will teach you how to “inflation proof” your practice!

Sandy Pardue lets us know about 10 specific steps we need to take in order to get lean and mean and control our practice through anything. The first step is: KNOW WHERE YOU ARE. You need to be hungry for your overhead percentage numbers at the beginning of the month, don’t just leave them to your accountant/ bookkeeper. Knowing your numbers are statistics in your practice, and statistics are meant for you to know where to make adjustments.

Listen in to hear the next steps and how to immediately implement them into your practice.

The reason most treatment plans fail is because we ignore objections

In this episode Sandy breaks down for us the 7 most common objections patients will give you and your team for not accepting treatment or going with treatment right away.

We figure out the psychology and thinking behind these objections and she lets us know the proper steps to take and what to say to overcome every single one of these objections. 

If you have had bad experiences with bonuses, that's probably because you or whoever implemented it, has put in the wrong type of bonuses for your team.

In this episode Sandy lets us know the best kind of bonus you can implement for your team and your hygienist. She breaks down where you are going to find the money for appropriate bonuses, the percentages, the one to implement first, how to divide it amongst your team, and to keep your team motivated.

We also discuss what you can do to "penalize" that one team member who probably would abuse a team bonus.

Does this sound familiar:

“We’ve had a lot of cancellations and I don’t want to pay my hygienist during down time”

Some of you may lean towards doing this. In fact, the hygienist may HATE this so your hygienist has to look or act busy so you won't deduct their pay.

Do NOT do this anymore! Your hygienist AND you (the practice owner) deserve a full schedule always. 

In this episode Sandy Pardue tells us exactly how to do this. Remember, hygienists want to see patients and they want a full schedule! It’s the practice that doesn’t put enough pressure, enough urgency, on the front office to fill that schedule.

Are you wasting your marketing dollars? Let’s face it, you are if you are either missing phone calls or letting new patient opportunities go through the phone.

In this episode Sandy lets you know exactly what barriers are coming up when it comes to answering the phone when a new patient calls and how we can break these barriers. She gives us 6 steps on how every single phone call should go. We also discuss what to say if someone asks “do you take my insurance” and what we should NOT be saying.

Sandy also gives us a bonus step towards the end!

Cross training can be beneficial… but only for a short, and we mean a very short period of time. There are about 6 major cons that cross training will produce in your practice. However, if you MUST cross train an employee than there are about 4 pros to cross training.

Sandy breaks down each individual pros and cons and the consequences that this can lead up to. We also clarify how some of this information HIGHLY depends on the stage of your practice (are you JUST starting out, open for many years, etc). 

We also discuss what to do if an employee is sick and someone needs to fill in for her position but just for a couple of days.

When we have no specific departments and roles than we have less accountability (almost none) and that creates a ton of inefficiencies. You don’t just want to throw up anyone at the front and hope your other front office shares their duties. You want to specifically give them departments.

In this episode Sandy shares with us exactly which person should be in which department based on their personality. She also lets us know which departments should work closer together than others, when is it time to add another team member on your team, and how you should monitor each team member.

We also discuss what to do if you only have 1 person in the front doing everything and how these departments will fit in.

When we have no specific departments and roles than we have less accountability (almost none) and that creates a ton of inefficiencies. You don’t just want to throw up anyone at the front and hope your other front office shares their duties. You want to specifically give them departments.

In this episode Sandy shares with us exactly which person should be in which department based on their personality. She also lets us know which departments should work closer together than others, when is it time to add another team member on your team, and how you should monitor each team member.

We also discuss what to do if you only have 1 person in the front doing everything and how these departments will fit in.

When we have no specific departments and roles than we have less accountability (almost none) and that creates a ton of inefficiencies. You don’t just want to throw up anyone at the front and hope your other front office shares their duties. You want to specifically give them departments.

In this episode Sandy shares with us exactly which person should be in which department based on their personality. She also lets us know which departments should work closer together than others, when is it time to add another team member on your team, and how you should monitor each team member.

We also discuss what to do if you only have 1 person in the front doing everything and how these departments will fit in.

When we have no specific departments and roles than we have less accountability (almost none) and that creates a ton of inefficiencies. You don’t just want to throw up anyone at the front and hope your other front office shares their duties. You want to specifically give them departments.

In this episode Sandy shares with us exactly which person should be in which department based on their personality. She also lets us know which departments should work closer together than others, when is it time to add another team member on your team, and how you should monitor each team member.

We also discuss what to do if you only have 1 person in the front doing everything and how these departments will fit in.

If you're not even aware of your treatment closing percentages... then that's the first thing you need to know TODAY!

Sandy Pardue breaks down the whole process on how we can get more "YES" from our patients. She gives us real life examples, steps, scripts, who is responsible for this on our team, and even deep quotes!

We also discuss what to do if someone says "NO".

Why does embezzlement happen and how does it begin? Most importantly, how can we catch it early or even prevent it from ever happening?!

In this episode Sandy breaks down the steps and systems we need to implement so that we can prevent any employee stealing from the practice.

We also discuss real life stories where Sandy discovered embezzlement and how they decided to handle it. We discuss the most common form/ type of embezzlement, the different forms, what to do if you catch an employee stealing, and more.

Do you feel like your best efforts are being undermined?  Do yu have someone in your team who is always going to you and complaining about others, pushing back on changes, procrastinating or coming up with excuses of why things are not done... but they are super nice about it all in front of you?

Sandy Pardue gives us 5 signs that show you have a "Sweet Saboteur" in your practice, someone who is almost toxic to your team, and she lets us know how to either change their behavior or get them out ASAP!

We also discuss how to clean up a toxic work environment and how often should we evaluate our team to make sure everyone is content and happy.

Revenue - Expenses = PROFITS!

Do you ever feel like you worked so hard and then you look at your income or your profits and feel like you are barely making it?! Like you're bringing in less money than you should be bringing home?

In this episode we are covering just that! We are diving into your revenue and expenses and figuring out where profits are slipping through the cracks.

Sandy breaks it down for us and lets us know the 3 most important things you need to look out for in order to make sure you are maximizing your time, productions & collections, and your team's efforts in order to increase profits.

Revenue - Expenses = PROFITS!

Do you ever feel like you worked so hard and then you look at your income or your profits and feel like you are barely making it?! Like you're bringing in less money than you should be bringing home?

In this episode we are covering just that! We are diving into your revenue and expenses and figuring out where profits are slipping through the cracks.

Sandy breaks it down for us and lets us know the 3 most important things you need to look out for in order to make sure you are maximizing your time, productions & collections, and your team's efforts in order to increase profits.

Revenue - Expenses = PROFITS!

Do you ever feel like you worked so hard and then you look at your income or your profits and feel like you are barely making it?! Like you're bringing in less money than you should be bringing home?

In this episode we are covering just that! We are diving into your revenue and expenses and figuring out where profits are slipping through the cracks.

Sandy breaks it down for us and lets us know the 3 most important things you need to look out for in order to make sure you are maximizing your time, productions & collections, and your team's efforts in order to increase profits.

Revenue - Expenses = PROFITS!

Do you ever feel like you worked so hard and then you look at your income or your profits and feel like you are barely making it?! Like you're bringing in less money than you should be bringing home?

In this episode we are covering just that! We are diving into your revenue and expenses and figuring out where profits are slipping through the cracks.

Sandy breaks it down for us and lets us know the 3 most important things you need to look out for in order to make sure you are maximizing your time, productions & collections, and your team's efforts in order to increase profits.