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It was "dental assistant" appreciation week not that long ago...did you feel like you HAD to do something instead of wanting to do something for your dental assistant?
You never really know what goes on in the private life of team members. Sometimes a little acknowledgement goes a long way.
Sandy shows us how to properly do this and gives us a system to make sure our team members feel appreciated weekly!
We also share what team members expect from their leaders/ managers/ practice owners.
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Do you need a new website or marketing agency, check out what Docsites can do for you:: https://www.docsites.com/landing-pages/ddb/
Does your front office understand your marketing? If they don’t then they are probably decreasing the amount of new patients you could and should be seeing!
Did you also know that your website and marketing campaigns, such as Google Ads, can decrease your case acceptance percentage?
In this episode we dive deep with Sandy and Ali from Docsites discuss how to increase case acceptance, new patient numbers and what could be hindering your marketing and how to fix it, and how to strengthen your front office through marketing.
Think about it, if you put an ad out and get 10 applicants… 8 out of the 10 sent in a resume that seems good… will you take a whole day to interview those 8 applicants? There’s a better way, a much better way!
Group interviews! Sandy gives us the tools and system to establish and conduct an extremely successful group interview. Once you hear this episode, I wouldn’t be surprised if you wanted to ONLY do group interviews!
Sponsors:
Do you need a new website or an affordable marketing agency, check out what Docsites can do for you:: https://www.docsites.com/landing-pages/ddb/
Do you feel like you can’t find any great employees? Are you tired of recommending procedures, systems, or even tips to your front office but for some reason they don’t stick with the recommendations? Do you feel like you are always having to micromanage your team or a team member? Do you even know if some team members are really contributing to the practice growth, or are they just doing the bare minimum?
In this episode we dive deeper into this as Sandy gives us 4 pillars that we need to have in order to build a productive front office team.
Sponsors:
Do you need a new website or marketing agency, check out what Docsites can do for you:: https://www.docsites.com/landing-pages/ddb/
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Check out Docsites LIMITED TIME OFFER here: https://www.docsites.com/landing-pages/ddb/
Get the money! Sandy’s a real world consultant and having a ZERO A/R is not real world!
You’ve got people that come and get the dental work and ins pays, or your going to bill them, if you get a 30% open rate in emails you’re in the top tier.
Sandy came across a practice that had 100k in A/R, and stopped sending sending out statements. That’s when Sandy noticed something MAJOR! Something that affected their A/R. It’s so simple but we guarantee if you were to do a report on this… you will see what she saw and immediately make changes … which WILL drastically lower your A/R!
Sandy provides a system to implement so that you do NOT have to continue to go through this and you can start lowering your A/R today!
This episode is for the person greeting patients and answering the phones at the front desk. Some new team members need to know and master some of the basics, so if you have new team members, this episode is a “mandatory listen” as part of their training. We discuss these four essential tips:
Practice Information. Know basic practice information. How long has the doctor been practicing? Know the website & office address.
Greeting and checking in patients. Have the front office understand it’s their responsibility to know who's on the schedule and who will walk in the door next.
Do regular updates! Make sure you update patient information at each visit.
Patients are guests in your office. Always say goodbye.
Sandy dives deeper into each tip and how to implement it successfully.
Sponsors:
Do you need a new website or marketing agency, check out what Docsites can do for you:: https://www.docsites.com/landing-pages/ddb/
Do you need a new website or marketing agency, check out what Docsites can do for you:: https://www.docsites.com/landing-pages/ddb/
It’s a piece of paper. But what’s on this piece of paper that’s not in your software?
This slip is going to keep your new patient calls on task and in order. It will have all the necessary information you need and it will ensure the conversation flows well and the front office makes the appointment! You want to have really good relations with people who call for the first time. Being thorough is how you’re going to get the consistency of making sure everyone who calls for the first time is scheduled.
Listen in as Sandy breaks down this process and builds a system for your front office!
This is a serious talk we have to have. Have you ever said to yourself: “my employee isn’t smart, my team isn’t doing the best, I buy new equipment and no one uses it… I’m not buying them anything anymore!”etc.
Or maybe people aren’t delivering and producing on your team, or you can’t keep people on your team...
Whose fault is it… the leader. Sometimes your own lack of trust and organization may be holding your business back.
Sandy gives us the system and steps we need to take to fix this and make sure you are no longer the problem in your practice.
Sponsors:
Do you need a new website or marketing agency, check out what Docsites can do for you:: https://www.docsites.com/landing-pages/ddb/
Check out Docsites here and schedule a completely free personalized demo: https://www.docsites.com/landing-pages/ddb/
You need to have protocols in place and systems in order to find someone GREAT for your team and it starts with your reputation. That’s step one in the system, what are your employees and ex-employees saying about you? Your reputation is where it starts for easing the workflow of hiring.
The second step in your system is to make sure that the people on your team know this one rule: anytime that someone calls asking about a position available, get their name, number, email, and resume immediately.
Sandy expands much more on these first two and gives you more precise steps in this system to ensure you will always find and have great people as you grow your practice.
Did you know January is one of the best months to reactivate patients?
Think about the retention rate and see what’s the percentage of patients you're retaining. The problem is practices are always looking for new patients because the back door is always open. Some of us have two back doors open!
You need to stay in touch with people and mix up the types of communication with your patients, it keeps the interest there. That’s what Sandy discusses in this episode and gives you a system on how to reactivate your patients, retain your existing patients, and she shares the best methods, formulas, and times on when to do this.
You get a text message from a staff member that says they can’t come to work today, now what do you do?
In this episode Sandy talks to us about the proper steps we need to take with handling staff members who seem to be absent or miss a lot of work days for whatever reason. We discuss how we can remedy this and how you can ensure it doesn’t spread to other employees. She also gives us a step by step process on how to start this system today!