This is a serious talk we have to have. Have you ever said to yourself: “my employee isn’t smart, my team isn’t doing the best, I buy new equipment and no one uses it… I’m not buying them anything anymore!”etc.
Or maybe people aren’t delivering and producing on your team, or you can’t keep people on your team...
Whose fault is it… the leader. Sometimes your own lack of trust and organization may be holding your business back.
Sandy gives us the system and steps we need to take to fix this and make sure you are no longer the problem in your practice.
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You need to have protocols in place and systems in order to find someone GREAT for your team and it starts with your reputation. That’s step one in the system, what are your employees and ex-employees saying about you? Your reputation is where it starts for easing the workflow of hiring.
The second step in your system is to make sure that the people on your team know this one rule: anytime that someone calls asking about a position available, get their name, number, email, and resume immediately.
Sandy expands much more on these first two and gives you more precise steps in this system to ensure you will always find and have great people as you grow your practice.
Did you know January is one of the best months to reactivate patients?
Think about the retention rate and see what’s the percentage of patients you're retaining. The problem is practices are always looking for new patients because the back door is always open. Some of us have two back doors open!
You need to stay in touch with people and mix up the types of communication with your patients, it keeps the interest there. That’s what Sandy discusses in this episode and gives you a system on how to reactivate your patients, retain your existing patients, and she shares the best methods, formulas, and times on when to do this.
You get a text message from a staff member that says they can’t come to work today, now what do you do?
In this episode Sandy talks to us about the proper steps we need to take with handling staff members who seem to be absent or miss a lot of work days for whatever reason. We discuss how we can remedy this and how you can ensure it doesn’t spread to other employees. She also gives us a step by step process on how to start this system today!