Do you feel like you can’t find any great employees? Are you tired of recommending procedures, systems, or even tips to your front office but for some reason they don’t stick with the recommendations? Do you feel like you are always having to micromanage your team or a team member? Do you even know if some team members are really contributing to the practice growth, or are they just doing the bare minimum?
In this episode we dive deeper into this as Sandy gives us 4 pillars that we need to have in order to build a productive front office team.
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Get the money! Sandy’s a real world consultant and having a ZERO A/R is not real world!
You’ve got people that come and get the dental work and ins pays, or your going to bill them, if you get a 30% open rate in emails you’re in the top tier.
Sandy came across a practice that had 100k in A/R, and stopped sending sending out statements. That’s when Sandy noticed something MAJOR! Something that affected their A/R. It’s so simple but we guarantee if you were to do a report on this… you will see what she saw and immediately make changes … which WILL drastically lower your A/R!
Sandy provides a system to implement so that you do NOT have to continue to go through this and you can start lowering your A/R today!
This episode is for the person greeting patients and answering the phones at the front desk. Some new team members need to know and master some of the basics, so if you have new team members, this episode is a “mandatory listen” as part of their training. We discuss these four essential tips:
Practice Information. Know basic practice information. How long has the doctor been practicing? Know the website & office address.
Greeting and checking in patients. Have the front office understand it’s their responsibility to know who's on the schedule and who will walk in the door next.
Do regular updates! Make sure you update patient information at each visit.
Patients are guests in your office. Always say goodbye.
Sandy dives deeper into each tip and how to implement it successfully.
Sponsors:
Do you need a new website or marketing agency, check out what Docsites can do for you:: https://www.docsites.com/landing-pages/ddb/
Do you need a new website or marketing agency, check out what Docsites can do for you:: https://www.docsites.com/landing-pages/ddb/
It’s a piece of paper. But what’s on this piece of paper that’s not in your software?
This slip is going to keep your new patient calls on task and in order. It will have all the necessary information you need and it will ensure the conversation flows well and the front office makes the appointment! You want to have really good relations with people who call for the first time. Being thorough is how you’re going to get the consistency of making sure everyone who calls for the first time is scheduled.
Listen in as Sandy breaks down this process and builds a system for your front office!