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Dental Drill Bits with Sandy Pardue

Sandy Pardue of Classic Practice Resources & Michael Arias of The Dental Marketer discuss issues facing the dental practice owner of today. This podcast show features the movers and shakers of the dental industry as well as opinion leaders. Enjoy the fun, laid-back vibe as things get real. Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 36 years of “hands-on” experience.
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Now displaying: June, 2023
Jun 28, 2023

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Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/

Do you ever get that text the night before from a team member that will be out the next day? We know how much of a strain this can put on the rest of the team, and in this episode we're exploring what it takes to craft an effective attendance policy for your office! From setting boundaries on communication methods, to empowering your team's responsibilities, we'll guide you through the maze of intricacies. We'll reveal how offering unwavering support can transform your team's commitment and discuss if hiring an HR consultant is right for your office. We also cover proper documentation techniques to make sure everything is in order for an efficient system!

Join us as we unravel the key points of building an attendance policy that strikes the perfect balance between accountability and empathy.

Sign up for the Scheduling Academy here! https://classicpractice.com/academy-for-scheduling-excellence-registration/

Jun 21, 2023

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Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/

Welcome to another episode of Dental Drill Bits! In this episode, we dive into the topic of "Vacation-proofing Your Team". Going on vacation as a dental professional can be challenging, but with the right strategies, you can ensure that your team keeps things running smoothly while you're away. We discuss the importance of setting goals for each department, providing specific expectations, and sending a memo well in advance to inform everyone of your vacation plans. We also explore the benefits of having team members submit a list of self-made responsibilities they can attend to during your absence. Above all, we emphasize the significance of trust in your team. It is imperative for a healthy team dynamic to not "police" the clock, or act in ways that show distrust while you're enjoying your time off.

 If you're struggling with how to handle time off, dive into this insightful episode on effective vacations!

Sign up for the Scheduling Academy here! https://classicpractice.com/academy-for-scheduling-excellence-registration/

Jun 14, 2023

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Do you need a new website or marketing agency, check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/

In this episode, we explore the question, "should I share practice numbers with my whole team?"

We say yes!

From the perspective of embracing transparency and utilizing numbers to establish concrete goals for employees in the dental office, we think sharing your numbers is a valuable asset. We address the common fear among doctors that sharing production numbers may lead to associates demanding higher compensation, and debunk this notion by highlighting the industry standard of 25% of collections going to employees(that's the largest expense in any dental parctice.) We emphasize the benefits of open communication, suggesting that employees can have fun reporting their key performance indicators (KPIs) for their respective departments during meetings. Ultimately, we conclude that since the team already discusses production numbers, there is no need to hide them, as they can serve as a valuable tool for fostering collaboration and driving success in the dental office.

Listen to our conversation on practice numbers, associates, and how to bring your team together this week!

Jun 2, 2023

Sponsors:

Do you need a new website or marketing agency, check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/

Welcome to this week's episode of Dental Drill Bits, where we dive into the world of "Prescheduling Myth Busters." In this episode, we debunk the common misconception that it's acceptable to preschedule a patient six months out, despite multiple broken appointments. We break down the common practice owner mistake of "somebody said we should always preschedule, so that's what we do!" We also explore the vital role of good communication with patients before, during, and after their visit, to help steer clear of broken appointments. If your retention rate falls below 85%, it may be a sign that your prescheduling system needs improvement!

Don't miss out on this episode, as we bust common myths around prescheduling, and springboard you towards a healthy retention system!

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