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Dental Drill Bits with Sandy Pardue

Sandy Pardue of Classic Practice Resources & Michael Arias of The Dental Marketer discuss issues facing the dental practice owner of today. This podcast show features the movers and shakers of the dental industry as well as opinion leaders. Enjoy the fun, laid-back vibe as things get real. Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 36 years of “hands-on” experience.
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Now displaying: January, 2024
Jan 31, 2024

Sponsors:

Are you looking for dental software that puts your patients first? From online scheduling to online forms, patient communication, and office coordination – Yapi simplifies every step of the patient experience. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://yapiapp.com/

Why is the front desk team so crucial to the life and health of a dental practice? How can you create a driven and dedicated team to keep the wheels of your practice rolling smoothly? Buckle up, because this episode lays out the vital behind-the-scenes work that every front office team should be performing.

We unravel how a well-coordinated front desk team extends the life of a dental practice, offering invaluable patient services that soar far beyond the confines of the office. From appointment scheduling to recalling patients, Sandy provides insight into the practices of an efficient team and the common pitfalls to avoid. Discover why front desk-less offices fall short of expectations and how personalized communication wins every time. The importance of a well-organized schedule and its direct correlation with practice income is also covered.

What You'll Learn in This Episode:

  • The wide range of responsibilities of the front desk team in a dental office.
  • The impact of personalized communication and customer service on patient satisfaction and referrals.
  • The downfalls of a front desk-less office structure.
  • Nailing down an effective schedule to maximize appointments and income.
  • The importance of recall management and patient reactivation strategies.


Put your practice on the path to success. Don’t miss a beat of this enlightening part one!

Are you ready to skyrocket your front office team? Register for the next Front Desk Pro with Sandy here! https://classicpractice.com/front-desk-pro/

Jan 24, 2024

Do you have patients who refuse to take X-rays? Navigating through this sensitive space requires both empathy and skill. Michael and Sandy meticulously break down the different scenarios that dentists commonly encounter - the cost-conscious deniers, the comfort-focused decliners, and the radiation worriers. They share practical verbal techniques and strategies to engage with each category, effectively conveying the vital role X-rays play in maintaining overall dental health. As they discuss how consistent refusal despite proper communication and patient education might sometimes lead to "firing a patient," they place a spotlight on the importance of detailed note-keeping and educated refusal forms for documentation. Throughout the episode, Michael and Sandy pave the path to nurturing patient relationships through clear communication and deeper understanding.

What You'll Learn in This Episode:

  • The importance of sympathetically addressing patient persistencies concerning X-ray refusals
  • The value of role-playing within the dental team to hone their communication skills
  • How to explain the importance of X-rays convincingly and clearly to patients
  • Techniques to navigate and respond to varied patient objections: from cost, discomfort, to radiation
  • The correct way to document the choice of patients adamant about not taking X-rays


Ready for a deep dive into patient communication? Hit play!

What to connect with like-minded dentists and learn more? Join Dental Gumbo here! https://www.facebook.com/groups/dentaldrillbits/members/

Jan 17, 2024

Sponsors:

For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/

Wondering what truly underpins success as we start the new year? Join us as we delve into this topic, highlighting key aspects that contribute to not just financial growth, but personal fulfillment in dentistry. We challenge the notions of success, illuminating how it can vary individually. Some dentists might find satisfaction in smaller practices with lower overhead but meeting their financial goals — the two aren't necessarily mutually exclusive.

As we gear up for a fresh year, we're underscoring the significance of goal setting and strategic planning in the dental industry. Exploring key practice statistics—overhead costs, fees, and profit margins—and knowing what they represent is indispensable. Understanding these parameters not only gives you a clear picture of your current standing but also unveils areas requiring improvement.

What You'll Learn in This Episode:

  • That success in dentistry is not merely about financial numbers
  • The importance of goal setting and strategic planning
  • Value of knowing your practice statistics
  • Role of quality dentistry and customer service in driving success
  • The impact of insurance networks on profitability
  • Considerations for in-house membership plans
  • Significance of tracking broken appointments


Don't miss out on this enlightening episode — a path to understanding how to build a successful and satisfying dental practice this year!

Jan 10, 2024

Sponsors:

For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/

Ever wanted to hear straight from an office manager what the benefits of a membership plan might hold? Today, Heather, an office manager with 14 years of experience in the medical realm, unravels her story covering the immense benefits of dental practice membership plans. She elaborates on how regulations and protocols in dentistry may seem complex but with innovative systems like Plan Forward, keeping tabs on membership plans has never been easier.

What You'll Learn in This Episode:

  • Heather's journey into the dental industry and how she adapted to the intricacies of dental administration.
  • The pivotal role of effective communication in explaining membership plans to patients.
  • The importance of providing bespoke membership packages that align with a patient's needs and budget.
  • The effectiveness of PlanForward's upgraded system in effortlessly tracking membership plans and their expiry dates.
  • Real-life testimonies about the positive impact of membership plans on patient retention.


Are you ready to dig into the secrets of successful dental practice management with tips straight from an office manager? Tune into today!

Jan 3, 2024

Sponsors:

Do you need a new website or marketing agency with no long-term contracts? Visit DocSites' website here and be sure to mention this podcast episode for a special deal! https://www.docsites.com/landing-pages/ddb/

Wondering how to ease the burden and stress off yourself as the doctor? In this week's episode of Dental Drill Bits, Michael and Sandy are exploring the universe of responsibilities that come with the role of an office manager in a dynamic and demanding dental practice. They break down the essential duties that will keep your practice running smoothly without the added headache.

What You'll Learn in This Episode:

  • Understand the scope of day-to-day activities a dental office manager oversees.
  • Discover the role an office manager plays in shaping employee and patient relations.
  • Uncover how essential marketing, compliance, and staff training duties fall under the office manager's purview.
  • Realize the importance of clear and consistent communication between the office manager and the doctor.
  • Appreciate effective strategies for cultivating excellent customer service and patient relations skills.
  • Gain insights on the significance of consistency and communication in propelling the practice forward.
  • Learn useful tips for avoiding burnout and strategies to find the right fit for your office manager role.

Tune in to this episode of Dental Drill Bits and boost your dental practice's effectiveness, efficiency, and overall success with an office manager!

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