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Dental Drill Bits with Sandy Pardue

Sandy Pardue of Classic Practice Resources & Michael Arias of The Dental Marketer discuss issues facing the dental practice owner of today. This podcast show features the movers and shakers of the dental industry as well as opinion leaders. Enjoy the fun, laid-back vibe as things get real. Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 36 years of “hands-on” experience.
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Now displaying: October, 2024
Oct 30, 2024

Is gossip silently drilling holes in your dental practice, eroding trust and harmony?

In this episode of Dental Drill Bits, Michael and Sandy embark on a candid exploration of gossip within dental offices. Sandy dives deep, demystifying the corrosive nature of workplace chatter, sharing eye-opening stories, and offering firsthand insights. With the lively discussion, they expose how gossip not only deteriorates team morale but also impacts patient care subtly yet significantly. Sandy's storytelling captures the gravity of gossip as she narrates the poignant poem "Nobody's Friend," serving as a stark reminder of its potential damage.

Michael and Sandy arm you with actionable strategies to cultivate a gossip-free work environment. The episode underscores the power of clear communication, fostering team agreements, and how leaders can actively counter gossip's spread. This episode promises to enlighten dental teams on the path to nurturing a more cohesive, trusting workplace where everyone thrives.

What You'll Learn in This Episode:

  • The hidden costs of gossip on team morale and patient care.
  • Practical strategies for fostering a gossip-free work environment.
  • The importance of clear communication in preventing workplace gossip.
  • How to implement team agreements to strengthen workplace harmony.
  • The critical role leaders play in addressing and mitigating gossip.

Tune in now to eliminate gossip and build a healthier, more united practice!

Oct 23, 2024

Have you ever wondered why some practices struggle with last-minute cancellations while others maintain a steady flow of happy patients? In this part 2 of the Productivity Killers in Dentistry Unveiled series, Michael and Sandy pull back the curtain on one of the biggest challenges in the dental industry: broken appointments. Sandy dives deep into the tactics for addressing this issue head-on, offering invaluable advice on the "appointment wrap-up" process. From ensuring seamless handoffs between your technical and front office teams to mastering patient interactions, especially with newcomers, Sandy's strategies are a game-changer.

This episode isn't just about maintaining a schedule; it's about transforming how your practice approaches patient management. Michael and Sandy stress the critical role of verbal techniques in appointment confirmations and the necessity of understanding patient behavior. By tightening the reins on scheduling and honing communication skills, you will see a noticeable decrease in broken appointments. Whether you're a dentist, office manager, or anyone involved in patient management, these insights could revolutionize your daily operations, maintaining a professional environment that's both efficient and patient-friendly.

What You'll Learn in This Episode:

  • The "appointment wrap-up" process to prevent broken appointments.
  • Techniques for effective handoffs between technical and front office teams.
  • Strategies for minimizing cancellations by understanding patient behavior.
  • Verbal techniques to improve appointment confirmation.
  • The importance of rigorous training and communication in scheduling.

Tune in now to discover how to successfully minimize broken appointments in your dental practice!

Sponsors:

Don’t just look ahead. Plan Forward. Discover the dental membership plan partner that empowers your entire office. Created by a team in your shoes. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://www.planforward.io/

Oct 16, 2024

Imagine transforming the daily chaos in your practice into a streamlined and efficient operation. In this episode of Dental Drill Bits, Michael and Sandy tackle some of the most disruptive productivity killers facing dental practices today—late patients, broken appointments, no-shows, and cancellations. Sandy brings her expert perspective by emphasizing the necessity of a dedicated scheduler who can artfully manage appointments to minimize chaos and boost productivity. They delve into actionable strategies, such as enhancing patient education, solidifying financial arrangements, and enhancing verbal skills, all designed to ensure patients respect and honor their scheduled times.

As they unravel the complexities behind missed appointments, Sandy challenges common misconceptions, like the idea of penalizing patients, by shifting the focus towards proactive solutions and realistic production goals. Michael and Sandy create a warm and welcoming atmosphere, inviting you to reflect on your current practices and consider new approaches.

What You'll Learn in This Episode:

  • Effective strategies to minimize late arrivals and cancellations.
  • The importance of having a dedicated appointment scheduler.
  • Techniques for enhancing patient communication and financial arrangements.
  • Insights into setting realistic production goals for dentists.
  • Common misconceptions about penalizing patients for missed appointments.

Tune in now to discover the secrets to maintaining a productive dental practice!

Sponsors:

Do you need a new website or marketing agency? Check out what DocSites can do for you: https://www.DocSites.com/landing-pages/ddb/

Sauces:

RAO's

Establishments/Brands:

Costco

The-Ritz-Carlton

Uber

Oct 9, 2024

Should you have working interviews? In this episode of Dental Drill Bits, Michael and Sandy unravel the complexities of hiring processes in dental practices that often fly under the radar. They take a closer look at the commonly used "working interviews" and reveal the legal pitfalls and inefficiencies often associated with them. But fear not, as they guide you through innovative strategies to better evaluate potential hires. With their expert advice, you'll learn how to navigate these challenges with ease and ensure your dentistry team is top-notch.

Get ready to transform your interview process into a sharp, strategic tool for hiring the best talent. Sandy introduces the game-changing idea of using detailed written tests to tap into candidates' problem-solving prowess, mathematical skills, and situational reactions. You'll discover the power of personalized interview questions and the subtle yet telling observations that body language provides. Plus, Sandy shares practical tactics on refining your interview techniques, crafting skill assessments, and ensuring every step aligns with legal standards.

What You'll Learn in This Episode:

  • The legal and functional drawbacks of typical "working interviews."
  • Innovative strategies for effective candidate evaluation.
  • The role of written tests in assessing key skills.
  • How to interpret and leverage candidates' body language.
  • Essential tactics for tailoring interview questions.
  • Steps to ensure legal compliance throughout the hiring process.

Tune in now to revolutionize your practice’s hiring approach with proven strategies!

Sponsors:

Don’t just look ahead. Plan Forward. Discover the dental membership plan partner that empowers your entire office. Created by a team in your shoes. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://www.planforward.io/

Oct 2, 2024

Puzzled by a sudden slowdown in your practice after a period of steady growth? In this episode of Dental Drill Bits, Michael and Sandy tackle this very dilemma, driven by a listener's concern about a drop in activity despite continuous marketing efforts. Sandy shines a light on the inevitable ebbs and flows of the dental business, detailing how peaks and valleys are quite common. While it's tempting to look at external factors, she emphasizes that the real key lies with internal operations—how well your team navigates daily tasks, engages with patients, and adheres to promotional schedules can make or break your growth momentum.

With unshakeable opinion and experience, both Michael and Sandy underscore the importance of a rock-solid front office, the urgency of consistent follow-ups, and impeccable communication. They delve into actionable strategies and best practices for maintaining top-notch performance, regardless of external fluctuations. By the end, Sandy empowers practice owners to reclaim the reins of their success, conveying that much of what determines business growth is within their control.

What You'll Learn in This Episode:

  • Why your dental practice might experience sudden drops in activity despite ongoing marketing
  • The significance of internal factors—appointment handling, teamwork, and consistent promotional efforts
  • How urgent, organized front-office operations contribute to maintaining growth
  • Methods for effective communication within a dental team to tackle periods of low activity
  • Encouraging insights about controlling your practice's success through proactive management

Ready to turn unpredictable slowdowns into steady growth for your dental practice? Tune into today's conversation!

Sponsors:

Do you need a new website or marketing agency? Check out what DocSites can do for you: https://www.DocSites.com/landing-pages/ddb/

Marketing: 

Google Ads

People:

Taylor Swift

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