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Dental Drill Bits with Sandy Pardue

Sandy Pardue of Classic Practice Resources & Michael Arias of The Dental Marketer discuss issues facing the dental practice owner of today. This podcast show features the movers and shakers of the dental industry as well as opinion leaders. Enjoy the fun, laid-back vibe as things get real. Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 36 years of “hands-on” experience.
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Now displaying: 2024
May 22, 2024

How can cutting-edge technology streamline the entire patient journey in your practice? In this episode, Michael and Sandy sit down with Dr. Gina Dorfman, the visionary founder of Yapi, to explore how this comprehensive dental software solution is transforming the industry. Dr. Dorfman passionately discusses the latest Yapi updates, such as a sleek new interface, enhanced appointment reminders, and innovative tools like insurance verification, credit card processing by text, and two-way patient texting. Each feature is designed to streamline practice management, improve patient care, and boost the efficiency of your front office.

But that's not all—Dr. Dorfman shares her broader contributions to the dental community, including her active involvement in the Dental Gumbo Facebook group and a special offer for our listeners. Whether you're a dental professional eager to modernize your practice or someone intrigued by the latest advancements in healthcare technology, this episode is a goldmine.

What You'll Learn in This Episode:

  • What new features are included in the latest Yapi update and how they benefit dental practices
  • How Yapi’s enhanced appointment reminders and internal communication tools work
  • The advantages of Yapi’s insurance verification and text-based credit card processing
  • How the two-way texting feature with patients can improve patient engagement


Ready to transform your dental practice with the latest technology? Listen in to discover how Yapi can elevate your practice to new heights!

Sponsors:

May 15, 2024

Are you tired of complex billing structures and challenging patient finances? In this episode, we connect with Dr. Abby Neville, who has transformed her dental practice by leveraging the remarkable Plan Forward membership plan. This innovative package simplifies processes, cuts costs, and uncoils the often tangled world of insurance and payments for both patients and practitioners alike.

Dr. Abby takes us on a journey of transformation—a success story wherein she harnessed the Plan Forward initiative for enhanced savings and preventive care. We delve into the nitty-gritty of how the plan works, how easy it is to implement, and the impressive time and cost savings it offers. Hear from Dr. Abby as she underscores the paramount importance of patient well-being and why centering your practice on their best interests is the key to successful utilization of the membership plan.

What You'll Learn in This Episode:

  • An in-depth understanding of Plan Forward membership plans
  • The simplicity and cost-saving nature of Plan Forward
  • The role of treating patients well and focusing on their well-being in successful plan implementation
  • The benefits of preventive care under Plan Forward
  • Steps to implement the Plan Forward in your practice


Tune in to learn how you could potentially revolutionize your practice with your own membership plan!


Sponsors:

Don’t just look ahead. Plan Forward. Discover the dental membership plan partner that empowers your entire office. Created by a team in your shoes. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://www.planforward.io/

May 8, 2024

What is the KEY role front office staff play in a successful dental practice? In this episode, we dive into office management with Michael and Sandy. A conversation taking you behind the scenes of Sandy's recent Front Desk Pro and upcoming office management training seminar, this episode underscores the vital role live training and phone skills in your office.

Sandy gives us an in-depth look into the weighty importance of answering calls professionally and demonstrating empathy. The strategic approach to scheduling appointments is another element under the spotlight in this discussion. The duo also delve into the significance of having front office staff who are well-versed in the services a dental practice offers, the proper use of verbal skills, and how online scheduling can take your practice to a new height. So get ready to broaden your horizon in office management and enhance your dental practice to its utmost potential.

What You'll Learn in This Episode:

  • The benefits of live front office training in the dental industry.
  • Strategies for effective and professional call answering.
  • The importance of empathy in patient communication.
  • Tips for efficient appointment scheduling.
  • The role of service knowledge in front office management.
  • The impact of effective verbal skills on patient experience.
  • The value of online scheduling for improved efficiency.

Don't forget to tune in and participate in this discussion, as you won’t want to miss these tips on improving your dental practice's front office operations!

Sponsors:

Dental Gumbo Group

 

Events:

Front Desk Pro Seminar November 15th, 2024

 

Establishments:

French Quarter

Ritz Carlton

 

Brands/Products:

Ford Explorer

Zoom Whitening

 

Services:

CallRail

 

TV:

Saturday Night Live

May 1, 2024

Ever wonder how you can find the balance between longevity and vitality in the fast-paced dental world? This episode dives right into it with our guest Dr. Uche Odiatu, a wellness guru with a difference. A practicing dentist, certified personal trainer, yoga instructor, and undoubtedly charismatic speaker, Uche brings a holistic understanding of health and fitness. His unique approach helps us navigate towards optimal physical health and sharp mental clarity, with surprising insights into simple lifestyle adjustments and experiences with holistic remedies.

Dish out nutritional myths and embrace the seminal role of whole foods to support overall health; that's Uche's mantra. He brings clarity to complex nutritional concepts showing us how a well-informed approach to diet and health can work wonders. Alongside, he busts popular mythology around diets, proteins, carbohydrates, and even eggs! As they say, the proof of the pudding is in the eating, so pop in and savor the learning curve with Dr. Uche Odiatu.

What You'll Learn in This Episode:

  • Insight into achieving optimal physical health and mental clarity.
  • How simple lifestyle adjustments can offer crucial health benefits.
  • Understanding the role of whole foods in maintaining health.
  • Dealing with nutritional myths and understanding misunderstood food items in your diet.
  • The impacts of popular diets and the importance of a well-informed approach.

Looking to redefine your health and wellness journey? Dive into this informative episode today, wrapped with inspiring insights and practical health advice that paves the way for a healthier tomorrow.

Sponsors:

Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/

Dental Gumbo Group

 

Events:

Bulletproof Summit

 

People:

Richard Branson

Jeff Bezos

Kate Moss

Elvis Presley

Pat Riley

John Madden

Jamie Oliver

Mick Jagger

Gordon Christensen

Tom Brady

Ricky Gervais

Hippocrates

Kevin Hart

Albert Einstein

 

Products/Brands:

PEMF Mat

SAD Light

Virgin

Whole Foods

Albertsons

Oura Ring

Fitbit

Formula 1

 

Terms/Concepts:

Ergothioneine

REM Sleep

Dunning-Kruger Effect

Stephen Covey - Competence Model

 

Organizations:

American College of Sports Medicine

NSCA

National Institute of Health

American Academy of Pediatric Dentists

 

Mushrooms:

Reishi

Crimini

White

Oyster

Shiitake

 

Books/Publications:

Sapiens: A Brief History of Humankind

NY Times

 

TV/Shows:

Hells kitchen

 

Artists/Music:

The Rolling Stones

(I Can't Get No) Satisfaction

Apr 24, 2024

Want to know how to turn your dental practice schedule from stress-inducing to productivity-boosting? In this episode, Sandy and Michael tackle this very challenge. Drawing upon Sandy's extensive experience in training dental teams nationwide, they delve into the integral role of scheduling in balancing efficiency and patient satisfaction. Common issues like late appointments and broken down technology are recognized as catalysts for stress that many practices fall victim to, leading to a discussion on the necessity of a tailor-made scheduling system for every dentist.

As the discussion deepens, Michael highlights the importance of team involvement to ensure the success of a productivity-driven schedule. Defining clear-cut goals for each provider and striving for team alignment is emphasized, underscored by Sandy's belief in celebrating victories - no matter how small - and viewing setbacks as opportunities for reassessment and growth. Furthermore, they illuminate the need for tracking key stats like call numbers, appointment bookings, and time utilization, thereby cultivating an understanding of effective scheduling from an analytical perspective.

What You'll Learn in This Episode:

  • The significance of customizing your practice's schedule for improved efficiency and patient contentment.
  • Identifying and rectifying common stress inducers within dental practice scheduling.
  • The necessity of goal-setting for every provider and ensuring team alignment with these goals.
  • How to use setbacks as a learning curve and the importance of celebrating victories.
  • The effectiveness of monitoring key stats and how they contribute to achieving productivity goals.
  • How approaching scheduling as you would a game increases motivation and makes goal achievement a collaborative effort.


Don't miss this episode and streamline your practice schedule for maximized productivity and minimized stress!

Sponsors:

Don’t just look ahead. Plan Forward. Discover the dental membership plan partner that empowers your entire office. Created by a team in your shoes. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://www.planforward.io/

Events:

People:

Brands:

Apr 17, 2024

What really makes or breaks a well-functioning team? Buzzing with insights and real-world advice, we lay bare an indispensable component of business success – Regular one-on-one meetings. Dive into this episode with Sandy and Michael as they unfold the multiple layers of importance these interactions hold. From honing effective communication, fostering deeper relationships, to inciting recognition and personal growth among employees, the effectiveness of these conversations shapes the dynamics of your business.

We delve into the significance of timely issue resolution, personalized training initiatives, and making room for these indispensable meetings. Discover how the simple act of note-taking and regular, thoughtful interactions, pave the way for a more harmonic and productive work environment. You’ll want to take notes as we dissect the critical role one-on-one sessions play in cultivating a positive practice culture and perpetuating employee satisfaction.

What You'll Learn in This Episode:

  • Why one-on-one meetings are crucial and how they can build stronger relationships
  • Importance of addressing issues promptly
  • The impact of regular interactions on the productivity
  • How personalized training can enhance employee satisfaction
  • Ways to effectively schedule and conduct one-on-one meetings.


Be sure to tune into this eye-opening episode to equip yourself with the indispensable tool that a successful business runs on. Remember, one-on-one meetings could be the missing piece in your business' success story!

Sponsors:

Events:

Brands/Products:

People:

Apr 10, 2024

Ever questioned how to ace the management of in-house membership plans? This episode delves deeper into this vast topic with Janelle and Bari from Plan Forward, who walk us through tackling challenges and implementing successful solutions. They recount the journey of Plan Forward, a concept born out of the desire to improve customer service and streamline management of membership plans. The conversation embodies an in-depth analysis of the importance of tailoring plans for various practices, ultimately aiding in patient retention and practice growth.

Janelle and Bari underline the vitality of personalized communication with patients, translating into increased customer service satisfaction rates. They additionally stress the significance of understanding practice demographics, which is instrumental for devising effective plans. The discussions reflect their innovative solutions and substantial industry knowledge, ensuring practitioners can manage in-house membership plans effortlessly and efficiently.

What You'll Learn in This Episode:

  • The inception and objectives of Plan Forward
  • The importance of tailored membership plans for different practices
  • How personalized communication affects patient retention and practice growth
  • The significance of analyzing practice demographics in effective plan implementation
  • How to manage in-house membership plans effectively and efficiently


Plug in your headphones and join us on this informative journey through membership plan management!

Sponsors:

Don’t just look ahead. Plan Forward. Discover the dental membership plan partner that empowers your entire office. Created by a team in your shoes. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://www.planforward.io/

Apr 3, 2024

Are we becoming slaves to our screens even at the workplace? In this engaging episode, Michael and Sandy delve into the impact of screen time at the workplace, particularly assessing the effect of devices like Apple watches, Fitbits, and cell phones. Taking a hard look at the addictive demands of these technologies, they explore how their constant use can compromise individual productivity and professional etiquette.

They zoom into the healthcare field, using dental practices as a case study. Here, Sandy exposes the reality of enforcing phone policies in an environment where personal rights, patient care, and legal considerations such as HIPAA compliance dance a precarious dance. As they shed light on instances of phone misuse, a critical need for clear and enforceable guidelines comes to light. The episode serves up insights on striking the right balance, creating an environment where technology empowers workers without becoming a distraction or liability.

What You'll Learn in This Episode:

  • Exploring the addictive nature of digital devices in the workplace
  • How to set clear and enforceable device usage guidelines in a professional setting
  • Analyzing the challenges and potential liability arising from device misuse in healthcare settings
  • Understanding the fine line between enforcing rules and respecting personal property rights
  • The importance of effective communication in setting device usage boundaries


Don't miss out on this insightful discussion! Hit the play button and learn how to control technology, not letting it control you or your team!

Sponsors:

Elevate Patient Care with Automation: Are you looking for dental software that puts your patients first? From online scheduling to online forms, patient communication, and office coordination – Yapi simplifies every step of the patient experience. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://yapiapp.com/

Brands/Products:

Mar 27, 2024

Have you ever wondered how to properly compensate your team, especially during training sessions and lunch meetings? This enlightening episode explores just that. Michael and Sandy navigate the often-overlooked aspects of employee payment, emphasizing the importance of understanding labor regulations and treating staff equitably. Learn from the friendly banter as they share personal insights – both from an employer's perspective and from a viewpoint of ethical responsibility.

Discover how setting clear terms during hiring can result in beneficial outcomes for both parties involved. The duo also brings to light situations where employers are obliged to cover training expenses and underlines the necessity for transparent communication surrounding matters of monetary compensation for additional training.

What You'll Learn in This Episode:

  • The importance of compliance with labor regulations
  • Strategies for negotiating lower rates for different tasks
  • Setting clear terms during the hiring process
  • Obligation of employers to cover training expenses
  • The importance of transparent communication regarding compensation


Don't miss this must-listen episode that unravels the nuances of staff compensation and inspires with valuable insights and real-world examples.

Sponsors:

Events:

Brands/Products:

Services:

Organizations:

Mar 20, 2024

Is your dental practice is not showing up in search results the way you want? This episode of Dental Drill Bits dives deep into the world of Search Engine Optimization (SEO) and its impact on your practice's online visibility. In conversation with our expert guest, Ali from Docsites, we address the importance of local SEO and elucidate how optimizing your web presence can organically elevate your position on search engine results pages.

Ali covers common misconceptions about SEO and illuminates the potency of a coherent content strategy, mobile optimization, and the effective use of keywords in reeling in prospective patients. We shed light on common pitfalls to look out for, as well as the importance of persevering in your SEO initiatives. Above all, we warn against the fixation on rankings - reminding listeners that it's the consistent quality of your SEO work, not quick fixes or hacks, that truly matters in the long run.

What You'll Learn in This Episode:

  • The role and relevance of SEO in improving your dental practice's online visibility
  • Insights into local SEO and how to optimize your website to rank higher organically
  • Unmasking common SEO misconceptions
  • The importance of content strategy and mobile optimization in SEO
  • Effective use of keywords to attract and captivate potential patients
  • Tips to avoid common SEO mistakes
  • The significance of perseverance in your SEO initiatives
  • The need to prioritize consistent, quality SEO work over quick fixes or obsession over rankings


Ready to elevate your dental practice? Tune into this episode of Dental Drill Bits for a comprehensive dive into SEO that could transform your online presence.

Sponsors:

Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/

Mentions and Links:

Community/Groups:

Brands/Products:

Mar 13, 2024

How can you take control over your schedule and make sure it's not running YOU? This episode peels back the layers to reveal the make-or-break role a scheduler plays in any thriving dental practice. Sandy passionately articulates how setting precise production goals and having a clear understanding of individual procedure timings can make all the difference. Michael and Sandy navigate the conversation to highlight the immense value of seamless team communication and overall organization in keeping a well-maintained, high-functioning schedule. Their shared experiences unfold in a treasure trove of tips and tricks to evade common scheduling pitfalls – inaccurate procedure timings or the blow of missed appointments. By the time this episode ends, you will find yourself contemplating your existing scheduling processes and getting excited about the prospect of changes that could revolutionize your dental practice.

What You'll Learn in This Episode:

  • The ins and outs of effective scheduling in a dental practice
  • The role of setting production goals and understanding procedure timings
  • Strategies to avoid common scheduling inefficiencies
  • The importance of good communication and organization in maintaining a streamlined schedule
  • Ways to empower your team to take on proactive measures like patient follow-ups and pre-scheduling
  • The potential impact of having a designated schedulers in your practice


Don't let your practice run out of time! Tune in to this episode to learn how to take control of your schedule and rise to new levels of productivity and patient satisfaction.

Sponsors:

For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/

Mentions and Links:

Community/Groups:

Events:

Brands/Products:

Public Figures:

 

 

Mar 6, 2024

Are you crumbling under constant patient cancellations and under-utilized hygienists? If so, this episode is a must-listen. Michael and Sandy go into deep dialogue discussing the art of managing the oh-so precious time of hygienists during those inevitable patient drop-offs. The duo shares their insights on the crucial role of effective communication within a dental practice, with an emphasis on the mighty bearings of the front office in ensuring a bustling schedule, despite the rollercoaster of patient availability.

In this enlightening conversation, Sandy underscores the cardinal importance of forging clear-cut agreements with the hygienists about their pay during the slack periods. They dive into the labyrinth of scheduling and patient management, providing actionable steps towards mastering these often-overlooked aspects of running a dental practice. Most importantly, this episode serves as a poignant call to arms, urging dental practices to give employee well-being the attention and respect it deserves. They conclude by stressing the urgency of a proactive approach in dentistry, a surefire way to trim down on missed opportunities and turbocharge your practice's efficiency.

What You'll Learn in This Episode:

  • The importance of maintaining a hygienist's schedule during patient cancellations
  • How proper communication in a dental practice plays a crucial role
  • Effective methods to deal with broken appointment issues
  • The significance of establishing clear-cut agreements with hygienists regarding their pay during downtime periods
  • Ways to navigate the complexities of patient scheduling and management
  • The importance of prioritizing employee well-being in a dental practice
  • How proactive measures can reduce missed opportunities and drastically improve practice efficiency


Don’t miss out on this power-packed episode if you wish to skyrocket your practice's efficiency and maximize your hygienist's time!

Mentions and Links:

Front Desk Pro Seminar April 19th, 2024

Dental Gumbo Group

The 3 R's for Practice Management Part 2: Recall

 

Feb 28, 2024

Are the new patient numbers in your dental practice declining? Dive into this episode, where Michael and Sandy tackle this pressing issue, shedding light on the alarming trend that many dental practitioners face of dwindling new patient numbers. Sandy brings her expertise to the table, sharing startling real-world experiences of dentists and team members who have faced and overcome the same issue. She implores dental practitioners to delve deep to unearth the root cause of the decline.

Sandy also unveils the significance of front office operations in creating a first lasting impression on your patients. She explains how accommodating requests and building healthy relationships with patients not only retains them but also encourages them to refer others.

What You'll Learn in This Episode:

  • What the declining trend in new patient numbers truly means
  • The real reasons behind decreasing new patient numbers in dental practices
  • The crucial role of front office operations in dental practices
  • How to create a strong first impression in a professional setting
  • The importance of accommodating your patients' requests
  • Tactics to develop patient loyalty and drive fruitful referrals


Don’t miss this golden chance to get those patient numbers up, starting today!

Sponsors:

For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/

Mentions and Links:

SurveyMonkey

Crowdsignal

Front Desk Pro Seminar April 19th, 2024

Dental Gumbo Group

Feb 21, 2024

Sponsors:

Do you need a new website or marketing agency with no long-term contracts? Visit DocSites' website here and be sure to mention this podcast episode for a special deal! https://www.docsites.com/landing-pages/ddb/ (Docsites is offering $750 off their plans until the end of February, 2024, so be sure to jump on this amazing offer for our listeners!)

How does an inviting and up-to-date website impact your dental practice? In this episode of Dental Drill Bits, our website wizard, Ali, joins hosts Sandy and Michael to unravel the power of a well-managed website and how it can boost a dental practice's profile. Taking you through the elements of an effective website, they share nuggets of wisdom about the significance of timely updates, patient testimonials, and professional imagery, focusing on how these components create credibility and set your dental practice apart in today's competitive landscape.

In their lively discussion, the trio point out how internal marketing, through a properly curated website, can revolutionize your practice, debunking the common misconceptions surrounding patient acquisition. They dig deep into how showcasing your team's expertise, using before-and-after images, and integrating positive patient feedback can truly enhance your online presence. Moreover, throughout the episode, they provide practical tips to optimize and breathe life into your practice's website, underlining the importance of regular checks and professional assessments.

What You'll Learn in This Episode:

  • The pivotal role that a diligently managed website plays in setting a dental practice apart.
  • The necessity of regularly updating a website to mirror your dental practice's current status and improvements.
  • The power and importance of testimonials and before-and-after photos in instilling trust and drawing in prospective patients.
  • The potential of internal marketing through an effectively planned and executed website.
  • How a professional website service can maximize your site's performance and influence.


Jumpstart your website and thereby, your dental practice by tuning into this insightful episode!

Feb 14, 2024

Sponsors:

For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/

Are you curious about how to elevate patient care and streamline processes in your dental practice? Wondering if appointing a treatment coordinator could make a remarkable difference? This episode provide insights and practical advice on the exact topic. In this engaging conversation, Sandy and Michael delve into the roles and benefits of having a dedicated treatment coordinator in a dental practice. Drawing from her personal experience with a treatment coordinator, Sandy emphasizes the critical role of patient education and effective communication in driving treatment acceptance.

In our discussion, they explore the responsibilities of a treatment coordinator and how this role can significantly contribute to your overall success. They discuss the importance of having not only a clear understanding of treatment options and financial aspects but also effective appointment coordination skills and a flair for communication. Sandy talks about the essential qualities an efficient treatment coordinator should possess and provides advice for practice owners contemplating implementing this role. To wrap up the episode, we remind everyone to focus on patient education, maintaining open channels of communication, and providing exceptional care right from the get-go.

What You'll Learn in This Episode:

  • The importance of a treatment coordinator in your dental practice.
  • How a treatment coordinator can improve patient care.
  • The key responsibilities of a treatment coordinator.
  • The necessary qualities a successful treatment coordinator must possess.
  • Practical advice for implementing and supporting a treatment coordinator role in your practice.


So tune into this insightful episode and learn how to transform your practice through effective patient coordination!

Feb 7, 2024

Sponsors:

Are you looking for dental software that puts your patients first? From online scheduling to online forms, patient communication, and office coordination – Yapi simplifies every step of the patient experience. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://yapiapp.com/

Still wondering what makes a great front desk team at your dental practice? We're back this week to delve into the multifaceted world of front desk duties, shedding light on tasks that keep your favorite dental practice buzzing with organized, professional energy. We highlight how this vital team scales their workload according to patient inflow, adapting to increased pressures, and strategically splitting tasks among themselves to ensure that no detail, however minute, is overlooked.

In a world increasingly digitized, we're making a compelling argument about the unmatched importance of a human presence at the front desk, weaving in discussions about financial targets, appointment scheduling, and making the most out of open time slots. Amidst the varied roles a front desk team undertakes, we stress the paramount importance of organizational tools like procedure manuals, detailed inventories for each department, and individual statistics that help hold the team accountable and on track.

What You'll Learn in This Episode:

  • The importance of human presence at your front desk
  • How front desk teams manage increasing workload as patient inflow grows
  • The significance of office goals and financial targets in managing practice operations
  • The necessity for organizational tools like procedure manuals and detailed inventories
  • Why keeping track of individual statistics are vital for the team’s overall productivity
  • The advantages of implementing an efficient recare system and confirming patient appointments


Ready to unlock the mystery of what happens behind the dental front desk? Listen in to learn the ins and outs of keeping your schedule full!

Jan 31, 2024

Sponsors:

Are you looking for dental software that puts your patients first? From online scheduling to online forms, patient communication, and office coordination – Yapi simplifies every step of the patient experience. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://yapiapp.com/

Why is the front desk team so crucial to the life and health of a dental practice? How can you create a driven and dedicated team to keep the wheels of your practice rolling smoothly? Buckle up, because this episode lays out the vital behind-the-scenes work that every front office team should be performing.

We unravel how a well-coordinated front desk team extends the life of a dental practice, offering invaluable patient services that soar far beyond the confines of the office. From appointment scheduling to recalling patients, Sandy provides insight into the practices of an efficient team and the common pitfalls to avoid. Discover why front desk-less offices fall short of expectations and how personalized communication wins every time. The importance of a well-organized schedule and its direct correlation with practice income is also covered.

What You'll Learn in This Episode:

  • The wide range of responsibilities of the front desk team in a dental office.
  • The impact of personalized communication and customer service on patient satisfaction and referrals.
  • The downfalls of a front desk-less office structure.
  • Nailing down an effective schedule to maximize appointments and income.
  • The importance of recall management and patient reactivation strategies.


Put your practice on the path to success. Don’t miss a beat of this enlightening part one!

Are you ready to skyrocket your front office team? Register for the next Front Desk Pro with Sandy here! https://classicpractice.com/front-desk-pro/

Jan 24, 2024

Do you have patients who refuse to take X-rays? Navigating through this sensitive space requires both empathy and skill. Michael and Sandy meticulously break down the different scenarios that dentists commonly encounter - the cost-conscious deniers, the comfort-focused decliners, and the radiation worriers. They share practical verbal techniques and strategies to engage with each category, effectively conveying the vital role X-rays play in maintaining overall dental health. As they discuss how consistent refusal despite proper communication and patient education might sometimes lead to "firing a patient," they place a spotlight on the importance of detailed note-keeping and educated refusal forms for documentation. Throughout the episode, Michael and Sandy pave the path to nurturing patient relationships through clear communication and deeper understanding.

What You'll Learn in This Episode:

  • The importance of sympathetically addressing patient persistencies concerning X-ray refusals
  • The value of role-playing within the dental team to hone their communication skills
  • How to explain the importance of X-rays convincingly and clearly to patients
  • Techniques to navigate and respond to varied patient objections: from cost, discomfort, to radiation
  • The correct way to document the choice of patients adamant about not taking X-rays


Ready for a deep dive into patient communication? Hit play!

What to connect with like-minded dentists and learn more? Join Dental Gumbo here! https://www.facebook.com/groups/dentaldrillbits/members/

Jan 17, 2024

Sponsors:

For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/

Wondering what truly underpins success as we start the new year? Join us as we delve into this topic, highlighting key aspects that contribute to not just financial growth, but personal fulfillment in dentistry. We challenge the notions of success, illuminating how it can vary individually. Some dentists might find satisfaction in smaller practices with lower overhead but meeting their financial goals — the two aren't necessarily mutually exclusive.

As we gear up for a fresh year, we're underscoring the significance of goal setting and strategic planning in the dental industry. Exploring key practice statistics—overhead costs, fees, and profit margins—and knowing what they represent is indispensable. Understanding these parameters not only gives you a clear picture of your current standing but also unveils areas requiring improvement.

What You'll Learn in This Episode:

  • That success in dentistry is not merely about financial numbers
  • The importance of goal setting and strategic planning
  • Value of knowing your practice statistics
  • Role of quality dentistry and customer service in driving success
  • The impact of insurance networks on profitability
  • Considerations for in-house membership plans
  • Significance of tracking broken appointments


Don't miss out on this enlightening episode — a path to understanding how to build a successful and satisfying dental practice this year!

Jan 10, 2024

Sponsors:

For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/

Ever wanted to hear straight from an office manager what the benefits of a membership plan might hold? Today, Heather, an office manager with 14 years of experience in the medical realm, unravels her story covering the immense benefits of dental practice membership plans. She elaborates on how regulations and protocols in dentistry may seem complex but with innovative systems like Plan Forward, keeping tabs on membership plans has never been easier.

What You'll Learn in This Episode:

  • Heather's journey into the dental industry and how she adapted to the intricacies of dental administration.
  • The pivotal role of effective communication in explaining membership plans to patients.
  • The importance of providing bespoke membership packages that align with a patient's needs and budget.
  • The effectiveness of PlanForward's upgraded system in effortlessly tracking membership plans and their expiry dates.
  • Real-life testimonies about the positive impact of membership plans on patient retention.


Are you ready to dig into the secrets of successful dental practice management with tips straight from an office manager? Tune into today!

Jan 3, 2024

Sponsors:

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Wondering how to ease the burden and stress off yourself as the doctor? In this week's episode of Dental Drill Bits, Michael and Sandy are exploring the universe of responsibilities that come with the role of an office manager in a dynamic and demanding dental practice. They break down the essential duties that will keep your practice running smoothly without the added headache.

What You'll Learn in This Episode:

  • Understand the scope of day-to-day activities a dental office manager oversees.
  • Discover the role an office manager plays in shaping employee and patient relations.
  • Uncover how essential marketing, compliance, and staff training duties fall under the office manager's purview.
  • Realize the importance of clear and consistent communication between the office manager and the doctor.
  • Appreciate effective strategies for cultivating excellent customer service and patient relations skills.
  • Gain insights on the significance of consistency and communication in propelling the practice forward.
  • Learn useful tips for avoiding burnout and strategies to find the right fit for your office manager role.

Tune in to this episode of Dental Drill Bits and boost your dental practice's effectiveness, efficiency, and overall success with an office manager!

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