Want to retain great employees and build a team that runs like a dream? It all starts with one-on-one conversations that count. In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury share how regular one-on-one meetings can transform your culture, boost accountability, and keep your team growing in the right direction.
They break down the timing, tools, and tone of a successful one-on-one—plus how to turn them into growth opportunities, not gripe sessions. If you want more engagement and less drama in your dental office, start here.
How to set up meaningful one-on-ones with your team
Why these meetings are more powerful than traditional reviews
How to use self-evaluation tools to start real conversations
What to document and track before each meeting
How one-on-ones can reduce turnover and improve morale
The role of emotional deposits and team development in retention
Sandy and Dana discuss what happens when one-on-ones are done right—from better communication to uncovering training gaps before they become performance issues. Learn why most team breakdowns stem from a lack of connection, not capability.
Want to boost your front desk skills? Don’t miss Front Desk Pro!
📍 Philadelphia, PA – May 9, 2025
Use promo code "Secret Sauce" for $100 off your registration!
👉 Register now at ClassicPractice.com
✅ Plan Forward – The dental membership plan partner that helps your office thrive.
💡 Exclusive Offer: Mention Dental Drill Bits for one month free! https://www.planforward.io/
✅ Mango Voice – The VoIP phone system designed for dental offices, helping teams provide a seamless patient experience. Visit MangoVoice.ai and use code DentalDrillBits for 1 Month FREE!
📌 Sandy’s Challenge: Build stronger teams—one conversation at a time!
➡️ Schedule regular one-on-ones with each team member
➡️ Use self-evaluation forms to spark honest feedback
➡️ Track progress, goals, and follow-ups after every meeting
➡️ Train your managers on how to lead growth-focused one-on-ones
Enjoyed this episode? Subscribe to Dental Drill Bits and leave a review! Your feedback helps us bring you even more game-changing strategies to grow your practice.
📢 Episode Title: "Ring, Ring! Mastering the First Impression – Live Call Analysis"
What happens when a potential patient calls your dental office? That first impression can make or break their decision to schedule an appointment. In this episode of Dental Drill Bits, Sandy Pardue and Dana Pardue Salisbury analyze a real call from a dental practice, breaking down what worked, what didn’t, and how small tweaks can dramatically improve conversion rates. Listen in as they share pro tips on phone etiquette, tone, and the must-have scripts that turn callers into lifelong patients.
🔹 The #1 mistake team members make when answering the phone—and how to fix it ☎️
🔹 How to confidently promote your doctor and practice without feeling "salesy" 🎤
🔹 The importance of a warm, engaging tone—and how to achieve it 🎶
🔹 How to avoid costly missed opportunities that waste your marketing dollars 💰
🔹 The four essential steps to a winning phone call: Greeting, Discovery, Invitation, and Close 🎯
🔹 Why front desk training is the best investment you can make for your practice 🚀
One team member went from hesitant and unsure to a rockstar receptionist just by making one small adjustment to her approach. Tune in to hear how role-playing and scripting turned her into a confident, patient-converting machine!
Want to take your front desk skills to the next level? Don’t miss Front Desk Pro!
📍 Philadelphia, PA – May 9, 2025
Use promo code "Secret Sauce" for $100 off your registration!
👉 Register now at ClassicPractice.com
✅ Plan Forward – The dental membership plan partner that helps your office thrive. Exclusive for Dental Drill Bits listeners: Get 1 month free! Learn more at PlanForward.io
✅ Mango Voice – The VoIP phone system designed for dental offices, helping teams provide a seamless patient experience. Visit MangoVoice.ai and use code DentalDrillBits for 1 Month FREE!
➡️ Listen to one of your practice’s recorded calls—what areas could improve? 🎧
➡️ Implement Sandy’s Cheerleader Method to confidently promote your doctor 💪
➡️ Role-play common patient objections with your team this week 🗣️
👍 Subscribe & Leave a Review:
Enjoyed this episode? Subscribe to Dental Drill Bits and leave a review! Your feedback helps us bring you even more game-changing strategies.
📩 Got a topic you’d love for us to cover? Join the Dental Drill Bits community and let us know what’s on your mind!
Unexpected call-outs can throw your dental practice into chaos—but they don’t have to! In this episode of Dental Drill Bits, Sandy Pardue and Dana Pardue Salisbury break down how to create an attendance culture that keeps your team accountable without being rigid. They’ll share real-world strategies for managing sick calls, setting clear attendance policies, and keeping your team engaged.
✅ How to prevent a culture of absenteeism from spreading in your practice 🚫
✅ The importance of direct communication about attendance expectations 🗣️
✅ Why texting in sick is a problem—and how to fix it 📵
✅ A reward system that actually works to improve attendance 🎯
✅ How to balance compassion with accountability when employees need time off ⚖️
✅ The must-have policies every practice needs for handling sick days ✍️
Sandy shares how one dental office cut unexpected call-outs dramatically using a simple "Ping Pong Game" reward system—and how you can implement it in your own practice!
🎟 SPECIAL OFFER:
Want to master front desk efficiency? Don’t miss Front Desk Pro!
📍 Philadelphia, PA – May 9, 2025
Use promo code "Secret Sauce" for $100 off your registration!
👉 Register now at ClassicPractice.com
📢 Sponsored by:
✅ Plan Forward – The dental membership plan partner that helps your office thrive.
Don’t let last-minute sick calls disrupt your practice! Take Sandy’s Challenge:
➡️ Review your attendance policies—are they clear and effective?
➡️ Establish a protocol for how employees must call in sick 📞
➡️ Consider an attendance reward system to boost reliability 🎟️
👍 Subscribe & Leave a Review:
Enjoyed this episode? Subscribe to Dental Drill Bits and leave a review! Your feedback helps us bring you even more game-changing strategies.
Hiring is one thing—but the interview process is where you make or break your chances of getting the right person. In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury share expert strategies to help you conduct interviews with confidence, ask the right questions, and avoid costly hiring mistakes.
What you’ll learn:
✅ The difference between situational vs. behavioral interview questions—and why both matter 🎯
✅ Why working interviews are a legal and financial risk you shouldn’t take 🚫
✅ The must-ask questions that reveal a candidate’s true communication skills and work ethic 💬
✅ How to use group interviews to quickly identify top candidates 👥
✅ The secret to assessing body language, energy, and attitude in an interview 🔍
✅ A step-by-step process to make better hiring decisions faster ⏳
Real Results in Action:
Sandy shares how a simple group interview strategy helped find top hires in just one session—and how you can use it to streamline your own process!
Want to master front desk efficiency? Don’t miss Front Desk Pro!
📍 Burbank, CA – March 28, 2025
📍 Philadelphia, PA – May 9, 2025
Use promo code "Secret Sauce" for $100 off your registration!
👉 Register now at ClassicPractice.com
✅ Plan Forward – The dental membership plan partner that helps your office thrive. Mention Dental Drill Bits for an exclusive offer! Learn more here.
Don’t let a bad interview process lead to a bad hire! Take Sandy’s Challenge:
➡️ Review your interview questions—are they revealing enough about candidates?
➡️ Consider a group interview to quickly assess multiple applicants
➡️ Implement situational & behavioral questions to uncover real insights
Enjoyed this episode? Subscribe to Dental Drill Bits and leave a review! Your feedback helps us bring you even more game-changing strategies.