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Dental Drill Bits with Sandy Pardue

Sandy Pardue of Classic Practice Resources & Michael Arias of The Dental Marketer discuss issues facing the dental practice owner of today. This podcast show features the movers and shakers of the dental industry as well as opinion leaders. Enjoy the fun, laid-back vibe as things get real. Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 36 years of “hands-on” experience.
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Now displaying: Category: dental practice Business management and marketing
Apr 13, 2022

Does this sound familiar:

“We’ve had a lot of cancellations and I don’t want to pay my hygienist during down time”

Some of you may lean towards doing this. In fact, the hygienist may HATE this so your hygienist has to look or act busy so you won't deduct their pay.

Do NOT do this anymore! Your hygienist AND you (the practice owner) deserve a full schedule always. 

In this episode Sandy Pardue tells us exactly how to do this. Remember, hygienists want to see patients and they want a full schedule! It’s the practice that doesn’t put enough pressure, enough urgency, on the front office to fill that schedule.

Apr 6, 2022

Are you wasting your marketing dollars? Let’s face it, you are if you are either missing phone calls or letting new patient opportunities go through the phone.

In this episode Sandy lets you know exactly what barriers are coming up when it comes to answering the phone when a new patient calls and how we can break these barriers. She gives us 6 steps on how every single phone call should go. We also discuss what to say if someone asks “do you take my insurance” and what we should NOT be saying.

Sandy also gives us a bonus step towards the end!

Apr 1, 2022

Cross training can be beneficial… but only for a short, and we mean a very short period of time. There are about 6 major cons that cross training will produce in your practice. However, if you MUST cross train an employee than there are about 4 pros to cross training.

Sandy breaks down each individual pros and cons and the consequences that this can lead up to. We also clarify how some of this information HIGHLY depends on the stage of your practice (are you JUST starting out, open for many years, etc). 

We also discuss what to do if an employee is sick and someone needs to fill in for her position but just for a couple of days.

Mar 23, 2022

When we have no specific departments and roles than we have less accountability (almost none) and that creates a ton of inefficiencies. You don’t just want to throw up anyone at the front and hope your other front office shares their duties. You want to specifically give them departments.

In this episode Sandy shares with us exactly which person should be in which department based on their personality. She also lets us know which departments should work closer together than others, when is it time to add another team member on your team, and how you should monitor each team member.

We also discuss what to do if you only have 1 person in the front doing everything and how these departments will fit in.

Mar 23, 2022

When we have no specific departments and roles than we have less accountability (almost none) and that creates a ton of inefficiencies. You don’t just want to throw up anyone at the front and hope your other front office shares their duties. You want to specifically give them departments.

In this episode Sandy shares with us exactly which person should be in which department based on their personality. She also lets us know which departments should work closer together than others, when is it time to add another team member on your team, and how you should monitor each team member.

We also discuss what to do if you only have 1 person in the front doing everything and how these departments will fit in.

Mar 23, 2022

When we have no specific departments and roles than we have less accountability (almost none) and that creates a ton of inefficiencies. You don’t just want to throw up anyone at the front and hope your other front office shares their duties. You want to specifically give them departments.

In this episode Sandy shares with us exactly which person should be in which department based on their personality. She also lets us know which departments should work closer together than others, when is it time to add another team member on your team, and how you should monitor each team member.

We also discuss what to do if you only have 1 person in the front doing everything and how these departments will fit in.

Mar 23, 2022

When we have no specific departments and roles than we have less accountability (almost none) and that creates a ton of inefficiencies. You don’t just want to throw up anyone at the front and hope your other front office shares their duties. You want to specifically give them departments.

In this episode Sandy shares with us exactly which person should be in which department based on their personality. She also lets us know which departments should work closer together than others, when is it time to add another team member on your team, and how you should monitor each team member.

We also discuss what to do if you only have 1 person in the front doing everything and how these departments will fit in.

Mar 17, 2022

If you're not even aware of your treatment closing percentages... then that's the first thing you need to know TODAY!

Sandy Pardue breaks down the whole process on how we can get more "YES" from our patients. She gives us real life examples, steps, scripts, who is responsible for this on our team, and even deep quotes!

We also discuss what to do if someone says "NO".

Mar 10, 2022

Why does embezzlement happen and how does it begin? Most importantly, how can we catch it early or even prevent it from ever happening?!

In this episode Sandy breaks down the steps and systems we need to implement so that we can prevent any employee stealing from the practice.

We also discuss real life stories where Sandy discovered embezzlement and how they decided to handle it. We discuss the most common form/ type of embezzlement, the different forms, what to do if you catch an employee stealing, and more.

Mar 3, 2022

Do you feel like your best efforts are being undermined?  Do yu have someone in your team who is always going to you and complaining about others, pushing back on changes, procrastinating or coming up with excuses of why things are not done... but they are super nice about it all in front of you?

Sandy Pardue gives us 5 signs that show you have a "Sweet Saboteur" in your practice, someone who is almost toxic to your team, and she lets us know how to either change their behavior or get them out ASAP!

We also discuss how to clean up a toxic work environment and how often should we evaluate our team to make sure everyone is content and happy.

Feb 24, 2022

Revenue - Expenses = PROFITS!

Do you ever feel like you worked so hard and then you look at your income or your profits and feel like you are barely making it?! Like you're bringing in less money than you should be bringing home?

In this episode we are covering just that! We are diving into your revenue and expenses and figuring out where profits are slipping through the cracks.

Sandy breaks it down for us and lets us know the 3 most important things you need to look out for in order to make sure you are maximizing your time, productions & collections, and your team's efforts in order to increase profits.

Feb 24, 2022

Revenue - Expenses = PROFITS!

Do you ever feel like you worked so hard and then you look at your income or your profits and feel like you are barely making it?! Like you're bringing in less money than you should be bringing home?

In this episode we are covering just that! We are diving into your revenue and expenses and figuring out where profits are slipping through the cracks.

Sandy breaks it down for us and lets us know the 3 most important things you need to look out for in order to make sure you are maximizing your time, productions & collections, and your team's efforts in order to increase profits.

Feb 24, 2022

Revenue - Expenses = PROFITS!

Do you ever feel like you worked so hard and then you look at your income or your profits and feel like you are barely making it?! Like you're bringing in less money than you should be bringing home?

In this episode we are covering just that! We are diving into your revenue and expenses and figuring out where profits are slipping through the cracks.

Sandy breaks it down for us and lets us know the 3 most important things you need to look out for in order to make sure you are maximizing your time, productions & collections, and your team's efforts in order to increase profits.

Feb 24, 2022

Revenue - Expenses = PROFITS!

Do you ever feel like you worked so hard and then you look at your income or your profits and feel like you are barely making it?! Like you're bringing in less money than you should be bringing home?

In this episode we are covering just that! We are diving into your revenue and expenses and figuring out where profits are slipping through the cracks.

Sandy breaks it down for us and lets us know the 3 most important things you need to look out for in order to make sure you are maximizing your time, productions & collections, and your team's efforts in order to increase profits.

Feb 24, 2022

Revenue - Expenses = PROFITS!

Do you ever feel like you worked so hard and then you look at your income or your profits and feel like you are barely making it?! Like you're bringing in less money than you should be bringing home?

In this episode we are covering just that! We are diving into your revenue and expenses and figuring out where profits are slipping through the cracks.

Sandy breaks it down for us and lets us know the 3 most important things you need to look out for in order to make sure you are maximizing your time, productions & collections, and your team's efforts in order to increase profits.

Feb 24, 2022

Revenue - Expenses = PROFITS!

Do you ever feel like you worked so hard and then you look at your income or your profits and feel like you are barely making it?! Like you're bringing in less money than you should be bringing home?

In this episode we are covering just that! We are diving into your revenue and expenses and figuring out where profits are slipping through the cracks.

Sandy breaks it down for us and lets us know the 3 most important things you need to look out for in order to make sure you are maximizing your time, productions & collections, and your team's efforts in order to increase profits.

Feb 24, 2022

Revenue - Expenses = PROFITS!

Do you ever feel like you worked so hard and then you look at your income or your profits and feel like you are barely making it?! Like you're bringing in less money than you should be bringing home?

In this episode we are covering just that! We are diving into your revenue and expenses and figuring out where profits are slipping through the cracks.

Sandy breaks it down for us and lets us know the 3 most important things you need to look out for in order to make sure you are maximizing your time, productions & collections, and your team's efforts in order to increase profits.

Feb 24, 2022

Revenue - Expenses = PROFITS!

Do you ever feel like you worked so hard and then you look at your income or your profits and feel like you are barely making it?! Like you're bringing in less money than you should be bringing home?

In this episode we are covering just that! We are diving into your revenue and expenses and figuring out where profits are slipping through the cracks.

Sandy breaks it down for us and lets us know the 3 most important things you need to look out for in order to make sure you are maximizing your time, productions & collections, and your team's efforts in order to increase profits.

Feb 24, 2022

Revenue - Expenses = PROFITS!

Do you ever feel like you worked so hard and then you look at your income or your profits and feel like you are barely making it?! Like you're bringing in less money than you should be bringing home?

In this episode we are covering just that! We are diving into your revenue and expenses and figuring out where profits are slipping through the cracks.

Sandy breaks it down for us and lets us know the 3 most important things you need to look out for in order to make sure you are maximizing your time, productions & collections, and your team's efforts in order to increase profits.

Feb 24, 2022

Revenue - Expenses = PROFITS!

Do you ever feel like you worked so hard and then you look at your income or your profits and feel like you are barely making it?! Like you're bringing in less money than you should be bringing home?

In this episode we are covering just that! We are diving into your revenue and expenses and figuring out where profits are slipping through the cracks.

Sandy breaks it down for us and lets us know the 3 most important things you need to look out for in order to make sure you are maximizing your time, productions & collections, and your team's efforts in order to increase profits.

Feb 24, 2022

Revenue - Expenses = PROFITS!

Do you ever feel like you worked so hard and then you look at your income or your profits and feel like you are barely making it?! Like you're bringing in less money than you should be bringing home?

In this episode we are covering just that! We are diving into your revenue and expenses and figuring out where profits are slipping through the cracks.

Sandy breaks it down for us and lets us know the 3 most important things you need to look out for in order to make sure you are maximizing your time, productions & collections, and your team's efforts in order to increase profits.

Feb 24, 2022

Revenue - Expenses = PROFITS!

Do you ever feel like you worked so hard and then you look at your income or your profits and feel like you are barely making it?! Like you're bringing in less money than you should be bringing home?

In this episode we are covering just that! We are diving into your revenue and expenses and figuring out where profits are slipping through the cracks.

Sandy breaks it down for us and lets us know the 3 most important things you need to look out for in order to make sure you are maximizing your time, productions & collections, and your team's efforts in order to increase profits.

Feb 17, 2022

Staff meetings should be an orderly, productive, and uplifting meeting. One of the ultimate goals with every meeting is to have unity.

Sandy Pardue breaks down exactly how our staff meetings should go in order for them to not only be productive, but to get us closer to our goals (better unity in your team, more collections, more profit). 

We discuss how long team meetings should be, the difference between morning huddles and these meetings, how often you should hold them, and what exactly needs to be covered and said.

Feb 9, 2022

No one loves being a micromanager.

In this episode Sandy Pardue breaks down exactly why someone starts micromanaging, 4 action steps you must take today to stop the micromanaging process, and how to improve you trust in the work your employees are doing.

We also talk to the team members who want to let their boss know that they feel micromanaged. Sandy lets the team members know exactly how to bring this up to your boss and communicate to them so that it can stop.

Feb 3, 2022

If you are asking yourself if "morning huddles" are worth it, then you're probably doing them all wrong.

Sandy Pardue breaks down exactly how a "morning huddle" should run.

We discuss how long it should be, who needs to start it, what the doctor needs to do, who should be involved, what exactly needs to be discussed, what to do if someone is late to the huddle, and more!

Remember, morning huddles are necessary to keep you in control and on track with your goals.

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