Pro Phone Skills: Avoiding Common Front Desk Pitfalls in Practices

How can your front desk team transform every call into a positive patient experience? In this episode, Sandy draws from her recent speaking engagements at the Delivering WOW Summit to uncover key strategies for top-notch front office communication. She also previews her upcoming seminar, Front Desk Pro, set to take place in Boston on August 23rd, revealing the secrets to boosting front office performance. Michael and Sandy tackle real-world phone interactions, from handling insurance queries to managing cancellations, ensuring that your front desk makes a lasting impression.

But it’s not just about what you say; it's also about how you say it. This episode underscores the critical role of tone, verbal skills, and intuitive call handling. Sandy shares practical advice on avoiding the pitfalls of sounding robotic and burdening patients with unnecessary tasks. With actionable tips and relatable scenarios, this episode is a must-listen for any practice aiming to elevate their front desk etiquette and foster a welcoming, efficient environment for every caller.

What You'll Learn in This Episode:

• How to handle common phone interactions effectively in your practice.
• Techniques for making a positive first impression over the phone.
• The do's and don'ts of discussing insurance with patients.
• Strategies for dealing with appointment cancellations smoothly.
• The importance of tone and verbal skills in patient communication.
• How to implement a call-handling system to avoid common pitfalls.
• Ways to promote your practice during phone calls.

Ready to transform your front desk team's phone skills and enhance your dental practice's first impressions? Tune in to today's episode!

Sponsors:

Elevate Patient Care with Automation: Are you looking for dental software that puts your patients first? From online scheduling to online forms, patient communication, and office coordination – Yapi simplifies every step of the patient experience. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://yapiapp.com/

Mentions and Links:

Events:

Front Desk Pro - Friday, August 23rd - Boston, MA - Use Promo Code: Secret Sauce

Delivering WOW Summit

 

Community/Groups:

Dental Gumbo Group

Insurance Companies:

Cigna

Brands:
Baskin-Robbins