This episode is for the person greeting patients and answering the phones at the front desk. Some new team members need to know and master some of the basics, so if you have new team members, this episode is a “mandatory listen” as part of their training. We discuss these four essential tips:
Practice Information. Know basic practice information. How long has the doctor been practicing? Know the website & office address.
Greeting and checking in patients. Have the front office understand it’s their responsibility to know who's on the schedule and who will walk in the door next.
Do regular updates! Make sure you update patient information at each visit.
Patients are guests in your office. Always say goodbye.
Sandy dives deeper into each tip and how to implement it successfully.
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