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Dental Drill Bits with Sandy Pardue

Sandy Pardue of Classic Practice Resources & Michael Arias of The Dental Marketer discuss issues facing the dental practice owner of today. This podcast show features the movers and shakers of the dental industry as well as opinion leaders. Enjoy the fun, laid-back vibe as things get real. Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 36 years of “hands-on” experience.
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Now displaying: Page 1
Feb 9, 2023

This episode is for the person greeting patients and answering the phones at the front desk. Some new team members need to know and master some of the basics, so if you have new team members, this episode is a “mandatory listen” as part of their training. We discuss these four essential tips:

  1. Practice Information. Know basic practice information. How long has the doctor been practicing? Know the website & office address.

  2. Greeting and checking in patients. Have the front office understand it’s their responsibility to know who's on the schedule and who will walk in the door next. 

  3. Do regular updates! Make sure you update patient information at each visit.

  4. Patients are guests in your office. Always say goodbye.

Sandy dives deeper into each tip and how to implement it successfully.

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