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Did you know that up to 93% of communication is done non-verbally?
Well, it’s true, and it might be the key to handling tough patients in your practice…
Successful Patient Interactions will make or break your practice when trying to stand out from the crowd. To have these interactions, we need an upbeat, positive, and attentive team. If your team is really listening to the questions and concerns of patients, they will feel right at home.
It’s easy to write off an angry patient as rude, bad, or not worth your time, but you may find listening to what they have to say surprisingly beneficial! There is no excuse for treating your team poorly, but these “angry” patients have a legitimate reason to be angry more often than not.
Dive into this week’s conversation on successful patient interactions and how to create them!