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Dental Drill Bits with Sandy Pardue

Sandy Pardue of Classic Practice Resources & Michael Arias of The Dental Marketer discuss issues facing the dental practice owner of today. This podcast show features the movers and shakers of the dental industry as well as opinion leaders. Enjoy the fun, laid-back vibe as things get real. Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 36 years of “hands-on” experience.
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Now displaying: Page 1
Mar 29, 2023

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Did you know that up to 93% of communication is done non-verbally?

 

Well, it’s true, and it might be the key to handling tough patients in your practice…

 

Successful Patient Interactions will make or break your practice when trying to stand out from the crowd. To have these interactions, we need an upbeat, positive, and attentive team. If your team is really listening to the questions and concerns of patients, they will feel right at home.

 

It’s easy to write off an angry patient as rude, bad, or not worth your time, but you may find listening to what they have to say surprisingly beneficial! There is no excuse for treating your team poorly, but these “angry” patients have a legitimate reason to be angry more often than not.

 

Dive into this week’s conversation on successful patient interactions and how to create them!

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