The hardest part of practice ownership is the relationships, the people in our practice. In this episode Sandy helps us to understand and know how we can master these relationships.
There’s a few basic steps that most practice owners and people in general tend to overlook. One of the first steps is to hire the right people, acknowledge our employees when they do something good, recognize when things are not going well, and then learn to quickly handle the situation by confronting the person. This is just part of one step!
This means that systems and protocols must be in place, in order to handle and create better relationships with people in your practice. We dive into more of this in this episode and reveal more steps with detail and instructions on how to implement them.
Sometimes new practice owners want to outsource insurance verification, billing, phones, and more… but is it really necessary?
In this episode Sandy Pardue lets us know the exact math and patients you must have in order to officially outsource or become more efficient in your practice. First, every single practice owner needs to know their overhead and understand that your “team” overhead is your largest percentage. Most practices get in trouble when they overpay their people/ team. This could happen due to outsourcing inappropriately.
We discuss the only absolute times you MUST outsource, what would be ridiculous to outsource, and what needs to always stay in-house and how to make it all happen.
What if you are extremely fed up with an employee and you’re thinking “that’s it! I’m going to fire this person”. How should you do it? When is the best time and day to do this? Who should be there? What should you say?
In this episode Sandy breaks down the important steps you need to take before, during, and after firing an individual in your team who just isn’t performing the way you need them to. Something you MUST understand is that the individual you are intending to fire should NEVER be shocked or surprised that they are being let go. Sandy dives deeper on this and explains how “write-ups” prime you to fire someone which becomes easier to do in the long run.
We discuss specific examples and talk about tools you can utilize to help you with all of this.
If you’re not feeling the effects of inflation now, you will be in a couple of months! Save this episode because it will teach you how to “inflation proof” your practice!
Sandy Pardue lets us know about 10 specific steps we need to take in order to get lean and mean and control our practice through anything. The first step is: KNOW WHERE YOU ARE. You need to be hungry for your overhead percentage numbers at the beginning of the month, don’t just leave them to your accountant/ bookkeeper. Knowing your numbers are statistics in your practice, and statistics are meant for you to know where to make adjustments.
Listen in to hear the next steps and how to immediately implement them into your practice.