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Dental Drill Bits with Sandy Pardue

Sandy Pardue of Classic Practice Resources discusses the issues facing the dental practice owner of today. This podcast show features the movers and shakers of the dental industry changing the shape of how we do business. Sandy is an energetic and highly competent lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 35 years of “hands on” experience in the dental field. In addition to being a practice developer, Sandy has presented workshops to dental teams at major dental conferences across the country. DENTISTRY TODAY magazine has named her a Leader in Consulting every year for over a decade. Sandy is a regular contributor on Dentaltown.com message boards and has been a featured writer for DENTALTOWN Magazine and DENTISTRY TODAY Magazine and blog.
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Now displaying: 2021
Nov 26, 2021

This has happened to all of us! We call a patient to confirm their appointment but they don't answer. You call them again... and still no answer. Do you just consider them as a cancellation, a no-show, do you double book that time slot just in case, are you just going to hope they show up and leave them on the schedule?!

Sandy Pardue gives us the exact steps and instructions we must take to handle patients who do NOT confirm.

She gives us specific scripts, how many attempts we should make on a confirmation, what needs to be said, and where to discern and make moves in this situation.

 

 

Nov 17, 2021

In this episode Sandy shares with us the 4 key actions that you must create. This is 4 specific lists that you must create in your practice, and then it forms into a system!

This system will prevent empty slots in your schedule, contribute to more collections, meet the needs of your patients who NEED to be seen soon, and minimizing unscheduled treatment .

This system is something that's missing in so many practices, so we encourage you to start NOW with the "4 Lists System" if you haven't yet.

Nov 10, 2021

In this episode Sandy Pardue gives us her "3 Day Report" that will increase collections and decrease broken appointments.

This will also answer the main question "should we schedule the patient first and then collect payment OR collect payment and then schedule the patient"? Sandy teaches us step by step how to do this.

We also discuss scripts on what to say to patients who are past due on their payments, how to do health credit ratings on patients, and how to create a "scheduler" in your practice who is responsible for the WHOLE schedule.

Nov 3, 2021

This was a VERY hot topic so Sandy and I decided to dive further into it and even provide you with scripts and cancellation policies to format and say.

We need to understand that broken appointments WILL happen but it should not be the norm.

We need to also understand that charging patients for this is a band-aid to the problem, not the solution. 

So what are the proper steps and procedures to take when this occurs? And how can we minimize broken appointments?

In this episode Sandy lets us know exactly what we need to do.

Oct 27, 2021

In this episode we discuss a situation where an employee was sexually harassed by an existing patient.

This really happened! This could also happen in your practice.

So what are the proper steps and procedures to take when this occurs? Do you let it slide once? Do you address the patient in that moment? Do you call the authorities?! 

In this episode Sandy let's us know exactly what we need to do in this situation.

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