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Dental Drill Bits with Sandy Pardue

Sandy Pardue of Classic Practice Resources & Michael Arias of The Dental Marketer discuss issues facing the dental practice owner of today. This podcast show features the movers and shakers of the dental industry as well as opinion leaders. Enjoy the fun, laid-back vibe as things get real. Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 36 years of “hands-on” experience.
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Now displaying: December, 2022
Dec 29, 2022

You may have heard this or possibly, some of you listening, may even think this way:  “we don’t have a production goal because we are patient focused”.

 

Knowing your income and taking care of patients are two different things. In this episode Sandy gives us the exact formula you need to boost your production. She also lets us know how patient care is woven into this. There is a way to reach production goals without the patient feeling like you are upselling or pushing treatment on them and Sandy let us know how to do this.

A great way to look at it is: “Production goals” are the food.. The type of food is patient care.

Dec 22, 2022

In this episode we dive into our Facebook group: Dental Gumbo and answer questions you have asked Sandy in the recent weeks.

Sandy answers and discusses these 3 main questions:

  • How early to confirm appointments? 
  • How do you deal with assistants or hygienists not showing up for work (slightest cold)? 
  • How to present 3rd party financing as an option and favorite company?
Dec 14, 2022

Lately in the last week or two people are thinking ahead and what they’ll do differently in 2023. And we love it!

In this episode Sandy gives us 10 key principles we MUST upgrade or improve within our practice!

They are:

  1. Low retention rate.
  2. Too many broken appointments.
  3. Bonus systems that don’t work. 
  4. Poor Recare systems.
  5. High accounts receivable balance. 
  6. Low treatment acceptance. 
  7. No marketing or poor marketing. 
  8. Phones!! 
  9. Too many people are falling into the “practice management of the month club”.
  10. Doctors not setting performance expectations for their team. 

Listen to the episode to discover more details and strategies on how to improve each key element.

Dec 8, 2022

A lot of your employees are planning their whole Christmas around their Christmas bonus. However, is a Christmas bonus really necessary? How can you make this “bonus” work for you and how can you stop it if you don’t have the funds but feel the “need” to do it because you’ve done it in the past?!

 

Sandy gives us the instructions, script, and formula on what we need to do to be consistent with rewarding our team. She let’s us know how she doesn’t always agree with the Christmas bonus but has created a system on how this type of bonus can work for you and the practice.

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