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Dental Drill Bits with Sandy Pardue

Sandy Pardue of Classic Practice Resources discusses the issues facing the dental practice owner of today. This podcast show features the movers and shakers of the dental industry changing the shape of how we do business. Sandy is an energetic and highly competent lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 35 years of “hands on” experience in the dental field. In addition to being a practice developer, Sandy has presented workshops to dental teams at major dental conferences across the country. DENTISTRY TODAY magazine has named her a Leader in Consulting every year for over a decade. Sandy is a regular contributor on Dentaltown.com message boards and has been a featured writer for DENTALTOWN Magazine and DENTISTRY TODAY Magazine and blog.
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Now displaying: April, 2022
Apr 28, 2022

The reason most treatment plans fail is because we ignore objections

In this episode Sandy breaks down for us the 7 most common objections patients will give you and your team for not accepting treatment or going with treatment right away.

We figure out the psychology and thinking behind these objections and she lets us know the proper steps to take and what to say to overcome every single one of these objections. 

Apr 21, 2022

If you have had bad experiences with bonuses, that's probably because you or whoever implemented it, has put in the wrong type of bonuses for your team.

In this episode Sandy lets us know the best kind of bonus you can implement for your team and your hygienist. She breaks down where you are going to find the money for appropriate bonuses, the percentages, the one to implement first, how to divide it amongst your team, and to keep your team motivated.

We also discuss what you can do to "penalize" that one team member who probably would abuse a team bonus.

Apr 13, 2022

Does this sound familiar:

“We’ve had a lot of cancellations and I don’t want to pay my hygienist during down time”

Some of you may lean towards doing this. In fact, the hygienist may HATE this so your hygienist has to look or act busy so you won't deduct their pay.

Do NOT do this anymore! Your hygienist AND you (the practice owner) deserve a full schedule always. 

In this episode Sandy Pardue tells us exactly how to do this. Remember, hygienists want to see patients and they want a full schedule! It’s the practice that doesn’t put enough pressure, enough urgency, on the front office to fill that schedule.

Apr 6, 2022

Are you wasting your marketing dollars? Let’s face it, you are if you are either missing phone calls or letting new patient opportunities go through the phone.

In this episode Sandy lets you know exactly what barriers are coming up when it comes to answering the phone when a new patient calls and how we can break these barriers. She gives us 6 steps on how every single phone call should go. We also discuss what to say if someone asks “do you take my insurance” and what we should NOT be saying.

Sandy also gives us a bonus step towards the end!

Apr 1, 2022

Cross training can be beneficial… but only for a short, and we mean a very short period of time. There are about 6 major cons that cross training will produce in your practice. However, if you MUST cross train an employee than there are about 4 pros to cross training.

Sandy breaks down each individual pros and cons and the consequences that this can lead up to. We also clarify how some of this information HIGHLY depends on the stage of your practice (are you JUST starting out, open for many years, etc). 

We also discuss what to do if an employee is sick and someone needs to fill in for her position but just for a couple of days.

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