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Dental Drill Bits with Sandy Pardue

Sandy Pardue of Classic Practice Resources & Michael Arias of The Dental Marketer discuss issues facing the dental practice owner of today. This podcast show features the movers and shakers of the dental industry as well as opinion leaders. Enjoy the fun, laid-back vibe as things get real. Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 36 years of “hands-on” experience.
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Now displaying: April, 2024
Apr 24, 2024

Want to know how to turn your dental practice schedule from stress-inducing to productivity-boosting? In this episode, Sandy and Michael tackle this very challenge. Drawing upon Sandy's extensive experience in training dental teams nationwide, they delve into the integral role of scheduling in balancing efficiency and patient satisfaction. Common issues like late appointments and broken down technology are recognized as catalysts for stress that many practices fall victim to, leading to a discussion on the necessity of a tailor-made scheduling system for every dentist.

As the discussion deepens, Michael highlights the importance of team involvement to ensure the success of a productivity-driven schedule. Defining clear-cut goals for each provider and striving for team alignment is emphasized, underscored by Sandy's belief in celebrating victories - no matter how small - and viewing setbacks as opportunities for reassessment and growth. Furthermore, they illuminate the need for tracking key stats like call numbers, appointment bookings, and time utilization, thereby cultivating an understanding of effective scheduling from an analytical perspective.

What You'll Learn in This Episode:

  • The significance of customizing your practice's schedule for improved efficiency and patient contentment.
  • Identifying and rectifying common stress inducers within dental practice scheduling.
  • The necessity of goal-setting for every provider and ensuring team alignment with these goals.
  • How to use setbacks as a learning curve and the importance of celebrating victories.
  • The effectiveness of monitoring key stats and how they contribute to achieving productivity goals.
  • How approaching scheduling as you would a game increases motivation and makes goal achievement a collaborative effort.


Don't miss this episode and streamline your practice schedule for maximized productivity and minimized stress!

Sponsors:

Don’t just look ahead. Plan Forward. Discover the dental membership plan partner that empowers your entire office. Created by a team in your shoes. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://www.planforward.io/

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Apr 17, 2024

What really makes or breaks a well-functioning team? Buzzing with insights and real-world advice, we lay bare an indispensable component of business success – Regular one-on-one meetings. Dive into this episode with Sandy and Michael as they unfold the multiple layers of importance these interactions hold. From honing effective communication, fostering deeper relationships, to inciting recognition and personal growth among employees, the effectiveness of these conversations shapes the dynamics of your business.

We delve into the significance of timely issue resolution, personalized training initiatives, and making room for these indispensable meetings. Discover how the simple act of note-taking and regular, thoughtful interactions, pave the way for a more harmonic and productive work environment. You’ll want to take notes as we dissect the critical role one-on-one sessions play in cultivating a positive practice culture and perpetuating employee satisfaction.

What You'll Learn in This Episode:

  • Why one-on-one meetings are crucial and how they can build stronger relationships
  • Importance of addressing issues promptly
  • The impact of regular interactions on the productivity
  • How personalized training can enhance employee satisfaction
  • Ways to effectively schedule and conduct one-on-one meetings.


Be sure to tune into this eye-opening episode to equip yourself with the indispensable tool that a successful business runs on. Remember, one-on-one meetings could be the missing piece in your business' success story!

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Apr 10, 2024

Ever questioned how to ace the management of in-house membership plans? This episode delves deeper into this vast topic with Janelle and Bari from Plan Forward, who walk us through tackling challenges and implementing successful solutions. They recount the journey of Plan Forward, a concept born out of the desire to improve customer service and streamline management of membership plans. The conversation embodies an in-depth analysis of the importance of tailoring plans for various practices, ultimately aiding in patient retention and practice growth.

Janelle and Bari underline the vitality of personalized communication with patients, translating into increased customer service satisfaction rates. They additionally stress the significance of understanding practice demographics, which is instrumental for devising effective plans. The discussions reflect their innovative solutions and substantial industry knowledge, ensuring practitioners can manage in-house membership plans effortlessly and efficiently.

What You'll Learn in This Episode:

  • The inception and objectives of Plan Forward
  • The importance of tailored membership plans for different practices
  • How personalized communication affects patient retention and practice growth
  • The significance of analyzing practice demographics in effective plan implementation
  • How to manage in-house membership plans effectively and efficiently


Plug in your headphones and join us on this informative journey through membership plan management!

Sponsors:

Don’t just look ahead. Plan Forward. Discover the dental membership plan partner that empowers your entire office. Created by a team in your shoes. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://www.planforward.io/

Apr 3, 2024

Are we becoming slaves to our screens even at the workplace? In this engaging episode, Michael and Sandy delve into the impact of screen time at the workplace, particularly assessing the effect of devices like Apple watches, Fitbits, and cell phones. Taking a hard look at the addictive demands of these technologies, they explore how their constant use can compromise individual productivity and professional etiquette.

They zoom into the healthcare field, using dental practices as a case study. Here, Sandy exposes the reality of enforcing phone policies in an environment where personal rights, patient care, and legal considerations such as HIPAA compliance dance a precarious dance. As they shed light on instances of phone misuse, a critical need for clear and enforceable guidelines comes to light. The episode serves up insights on striking the right balance, creating an environment where technology empowers workers without becoming a distraction or liability.

What You'll Learn in This Episode:

  • Exploring the addictive nature of digital devices in the workplace
  • How to set clear and enforceable device usage guidelines in a professional setting
  • Analyzing the challenges and potential liability arising from device misuse in healthcare settings
  • Understanding the fine line between enforcing rules and respecting personal property rights
  • The importance of effective communication in setting device usage boundaries


Don't miss out on this insightful discussion! Hit the play button and learn how to control technology, not letting it control you or your team!

Sponsors:

Elevate Patient Care with Automation: Are you looking for dental software that puts your patients first? From online scheduling to online forms, patient communication, and office coordination – Yapi simplifies every step of the patient experience. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://yapiapp.com/

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