What Do I Say When Patients Say “I Don’t Want X-Rays Done”

Do you have patients who refuse to take X-rays? Navigating through this sensitive space requires both empathy and skill. Michael and Sandy meticulously break down the different scenarios that dentists commonly encounter - the cost-conscious deniers, the comfort-focused decliners, and the radiation worriers. They share practical verbal techniques and strategies to engage with each category, effectively conveying the vital role X-rays play in maintaining overall dental health. As they discuss how consistent refusal despite proper communication and patient education might sometimes lead to "firing a patient," they place a spotlight on the importance of detailed note-keeping and educated refusal forms for documentation. Throughout the episode, Michael and Sandy pave the path to nurturing patient relationships through clear communication and deeper understanding.

What You'll Learn in This Episode:

• The importance of sympathetically addressing patient persistencies concerning X-ray refusals
• The value of role-playing within the dental team to hone their communication skills
• How to explain the importance of X-rays convincingly and clearly to patients
• Techniques to navigate and respond to varied patient objections: from cost, discomfort, to radiation
• The correct way to document the choice of patients adamant about not taking X-rays

Ready for a deep dive into patient communication? Hit play!

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