What is My Front Desk Team Doing All Day? Part 1

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Why is the front desk team so crucial to the life and health of a dental practice? How can you create a driven and dedicated team to keep the wheels of your practice rolling smoothly? Buckle up, because this episode lays out the vital behind-the-scenes work that every front office team should be performing.

We unravel how a well-coordinated front desk team extends the life of a dental practice, offering invaluable patient services that soar far beyond the confines of the office. From appointment scheduling to recalling patients, Sandy provides insight into the practices of an efficient team and the common pitfalls to avoid. Discover why front desk-less offices fall short of expectations and how personalized communication wins every time. The importance of a well-organized schedule and its direct correlation with practice income is also covered.

What You'll Learn in This Episode:

• The wide range of responsibilities of the front desk team in a dental office.
• The impact of personalized communication and customer service on patient satisfaction and referrals.
• The downfalls of a front desk-less office structure.
• Nailing down an effective schedule to maximize appointments and income.
• The importance of recall management and patient reactivation strategies.

Put your practice on the path to success. Don’t miss a beat of this enlightening part one!

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