Dental Drill Bits with Sandy Pardue

Sandy Pardue of Classic Practice Resources discusses the issues facing the dental practice owner of today. This podcast show features the movers and shakers of the dental industry changing the shape of how we do business. Sandy is an energetic and highly competent lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 35 years of “hands on” experience in the dental field. In addition to being a practice developer, Sandy has presented workshops to dental teams at major dental conferences across the country. DENTISTRY TODAY magazine has named her a Leader in Consulting every year for over a decade. Sandy is a regular contributor on message boards and has been a featured writer for DENTALTOWN Magazine and DENTISTRY TODAY Magazine and blog.
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Dental Drill Bits with Sandy Pardue






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Now displaying: Category: dental practice Business management and marketing
Nov 26, 2021

This has happened to all of us! We call a patient to confirm their appointment but they don't answer. You call them again... and still no answer. Do you just consider them as a cancellation, a no-show, do you double book that time slot just in case, are you just going to hope they show up and leave them on the schedule?!

Sandy Pardue gives us the exact steps and instructions we must take to handle patients who do NOT confirm.

She gives us specific scripts, how many attempts we should make on a confirmation, what needs to be said, and where to discern and make moves in this situation.



Nov 17, 2021

In this episode Sandy shares with us the 4 key actions that you must create. This is 4 specific lists that you must create in your practice, and then it forms into a system!

This system will prevent empty slots in your schedule, contribute to more collections, meet the needs of your patients who NEED to be seen soon, and minimizing unscheduled treatment .

This system is something that's missing in so many practices, so we encourage you to start NOW with the "4 Lists System" if you haven't yet.

Nov 10, 2021

In this episode Sandy Pardue gives us her "3 Day Report" that will increase collections and decrease broken appointments.

This will also answer the main question "should we schedule the patient first and then collect payment OR collect payment and then schedule the patient"? Sandy teaches us step by step how to do this.

We also discuss scripts on what to say to patients who are past due on their payments, how to do health credit ratings on patients, and how to create a "scheduler" in your practice who is responsible for the WHOLE schedule.

Nov 3, 2021

This was a VERY hot topic so Sandy and I decided to dive further into it and even provide you with scripts and cancellation policies to format and say.

We need to understand that broken appointments WILL happen but it should not be the norm.

We need to also understand that charging patients for this is a band-aid to the problem, not the solution. 

So what are the proper steps and procedures to take when this occurs? And how can we minimize broken appointments?

In this episode Sandy lets us know exactly what we need to do.

May 5, 2020

Practice owner (and longterm user of Sandy's systems) Dawn Kulongowski is an open book today; sharing everything she's enjoyed about Sandy's systems after using them for nigh a decade. With her trademark infectious laugh, Dawn shares amazing and absurd stories with Sandy and Richard.

Mar 31, 2020

Accounts receivable looks awful. Insurance is just out of control. Does that describe your office? If so, don't be surprised. This is common! Sandy sees this on the regular. She and Richard teach us the proper workload split with front office staff, getting accurate insurance date before they deny something, so that--above of all--we can turn things around by asking patients and insurance for our money...healthily!


Mar 24, 2020

Whether you have to re-allocate existing staff, or hire new, Sandy shows us super specific ways to forge our own front office dream team. Today's subject: your receptionist. What kind of person do you need to work the phones? What does a new patient letter look like? When should they be written? 😯 Grab a notepad and listen in as Sandy shares all this and more.


Mar 17, 2020

Sandy continues her from-the-ground-up scheduling philosophy. Richard asks about scheduling to a goal, keeping goals consistent, and the checklists and metrics your scheduler MUST know. 1-800-928-9289

Mar 10, 2020

When Richard asks Sandy about her scheduling philosophy, she shares her from-the-ground-up dream schedule. Oftentimes, practice owners inherit scheduling systems from sellers. But startup or acquisition, you can start working these systems into your practice now. 

Mar 3, 2020

Who's picking up the phone when your practice is closed? Is your front desk demonstrably disappointed and surprised when patients call in to cancel? Sandy digs into these situations and more. Plus, she shares a super-simple secret to learn about broken appointments well before they happen.

Feb 25, 2020

Being bad on the phones is the best way to drive away good patients. Sandy and Richard jump right into the best practices in phone etiquette. Grab a pen and take notes as Sandy gives us actionable gems about how many times you should let it ring, empathetic tone of voice, and why being assigned to the phone is not a bad thing--at all!

Feb 18, 2020

Richard and Sandy discover where dentists fail to take charge; keeping a "scoreboard", developing a lifestyle of learning, and how not to be afraid of your team. Listen now.

Feb 11, 2020

As Sandy continues showing the process of working with her and her team, she talks keeping a 'scoreboard', firing the wrong people the right way, and how she trains your team to build out (and sustain) new, effective systems!

Feb 4, 2020

Some of us have reached the point where we don't want more money; we want less stress! Sandy teaches us when it's right to hire a consultant (and when it's wrong). Having helped countless practices uproot deep-set problems, she also shares what it took to help one practice shake free of the stress caused by hurtful employees unwilling to change. Plus, what it's like to work with Sandy and her Classic Practices team.

Jan 28, 2020

Last week Richard and Sandy discussed urgency with regard to team members. We now uncover the steps to take to maintain that same sense of urgency when communicating treatment plans to our patients. Sandy gives warnings about consistently mentioning a timeline, proper handoffs to team members, educating patients on the dangers of waiting, and more...

Jan 21, 2020

Richard and Sandy jump into a conversation about urgency. With only a little urgency, we can fill dropped appointments faster, collect more overdue accounts, and reduce the amount of diagnosed treatment that goes unscheduled--plus, the simplest thing in the world your team could be doing now to get started.


Take an online sample Wonderlic test now.

Jan 14, 2020

Dr. Richard Low joins the legendary Sandy Pardue in a brand new season of Dental Drill Bits! Today, after asking Sandy to sound off on the subject of morning huddles, we get a constant stream of actionable info. Who should attend, team members' actual responsibilities, and the antidote to the perceived need to micromanage are all covered in detail.

Jan 7, 2020

Dr. Richard Low joins the legendary Sandy Pardue in a brand new season of Dental Drill Bits! Today, Richard strikes gold. When he mentions his friend's chaotic team meetings, Sandy opens up a treasure chest of information for the rest of us! When to schedule team meetings, how to make effective agenda outlines, KPI ownership (and a lot more)--all inside.

Mar 26, 2019

We're huge fans and it's no secret. Make it easy for patients to create a relationship with you and build your retention utilizing this system! 

Mar 1, 2019

Dr. Taher Dhoon and Dr. Chris Green met up with Sandy Pardue at the Voices of Dentistry conference. Listen up as they talk about the efforts and strategies that have made their practices successful. 

Feb 22, 2019

Dr. Grace Yum with Mommy Dentists in Business podcasts with Sandy Pardue and Lori Webre at the Voices of Dentistry booth. 

Feb 22, 2019

Missy Fryer joins Sandy Pardue and Lori Webre at the Voices of Dentistry podcasting booth to learn more about the Dental Office Survival Guide of 2019. Thanks for the opportunity to interview you to learn more, Buckeye!

Feb 22, 2019

It's easy to interview someone whose service you can stand behind! Sandy Pardue and Lori Webre met with Laura Maly and Michael Anderson of Wonderist Agency. 

Nov 9, 2018

We sit down with Therese, a Classic Practice consultant, to discuss common concerns in the Hygiene Department in offices throughout the United States. 

May 3, 2018

What is your leadership style? Consider that you lead your team and you determine the culture and vibe that sets your practice apart from others. Your team feels it, your patients feel it. Your office's culture plays a significant part in your brand.

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